Sheraton New York Hotel And Towers - نيويورك

The Sheraton New York was a pleasant surprise. The location was central to everything I had planned. The room was clean and a decent size, for New York standards. The staff was pleasant. I had an issue with a guest smoking in a non-smoking environment and the staff offered to move me, which I totally appreciated. I would recommend the Sheraton, New York towers. It is VERY pricey, but then everything in NYC is.

Never posted a bad review before but would be remiss not to warn others. On arrival there were 36 people in line to check in and only 2 working the desk. Stood in line for 45 minutes to check in. Had reserved two rooms with two doubles. At first look could tell the beds were not doubles. No way that 2 could share the 45” wide bed. Called to rectify the situation and got the run around. Hotel insisted these were double beds. Finally after much hassle we were offered a room with one king bed and a chaise. Not paying NYC prices so that someone can sleep in a reclining chair. We had booked non-refundable rooms so we were stuck. Spent a very uncomfortable night. Final insult came when we went to pick up our car from the valet. Again, the line was unbelievably long and moving at a snail’s pace. It took 1 ½ hours from time we got in line until they brought our car. Told by the desk that they don’t own the garage even though the Sheraton doorman directs you to the garage which is part of the hotel building and has a sign that says Sheraton, they refuse to own it. I’ve stayed at Sheraton’s all across the country with no problems. This place gives the brand a bad name. Any place that had competent management would have more staff to accommodate their guests. I am pretty easy to please and have come to expect some hitches while traveling but this experience was the worst. Do yourself a favor and go elsewhere. There are tons of better options for the same price nearby.

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The hotel was walking distance to Times Square and Central Park and many attractions in between. The hotel was very clean and nice and the price was reasonable. We had one problem with the room and they immediately addressed it. We left behind a video game and the shipped it back to us within a few days. We would definitely stay there again.

Checked in early so you're forced to pay $3.25 per bag to hold your bag until the room is ready. $66 for the night to park my "over sized" vehicle. Room was small but clean and cozy. Construction issues from earlier reviews thankfully were over. Door was paper thin so you heard everything going on in the hall.

Loved it...the whole family loved it and we would stay there again in a heartbeat

Very clean, very comfortable and PERFECT location.

the room is little bit to small and price is too high

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Room was a little small. But this is New York City. Hotel was great, service was great. I would stay there again. I would also recomend the club foor suits on the 44-50 floors.

It was a nice hotel. I was only disappointed at all the scaffolding outside. They must be currently renovating the front. I know it has to be done sometime but it was a turnoff. The inside was great and everything I needed. Very clean. My personal trainer husband tried the gym and thought it was great for a hotel.

I was at Sheraton New York for 2 days and overall I think it was a great experience. The room was nicely lit and very modern appearance. If I get the chance I would definitely return to stay at Sheraton again.

The hotel was a pleasantly great hotel choice. We get into NYC on a regular basis but generally avoid the Time Square area. We had a special event in the area and were happy to find that this hotel had great rooms, services and helpful employees. THE PARKING on the other hand was HORRIBLE. Plan 30 mins to an hour in advance if you want your car. The attendants are good, but there are only 2. You would think that at check out time there would be extra staff on hand for the dozens of people leaving, but nope. We waited around 45 minutes for our car when we checked out. Getting the car parked on arrival also took 20 minutes because there was a car parked in front of the entrance. If you stay here come by taxi, shuttle, train, fly etc. but don't drive and park there. The parking situation was a horrible beginning and end to an otherwise awesome stay.

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The hotel was a a pleasant surprise not knowing exactly how far (walking distance) everything was. We were able to get around to Time Square, Central Park, 5th Ave shopping and a variety of restaurants and bars. We didn't have time to really hang out at the hotel, so I assume that everything is fine. The only thing I didn't care for was the thin walls or the loud guest in the neighboring room. They were so loud that we had a hard time sleeping the first night. The good thing for us was they checked out the next day.

The location of this hotel is great. Other than that, we were somewhat disappointed with our stay. We had to call every day to have an adequate number of linens supplied to our room, and the response was not prompt. The front desk staff were somewhat discourteous as well.

We were unimpressed with the hotel. In the 4 days of our stay, housekeeping did not finish making one of the beds, or wet towels were left on the bathroom floor, or the towles were not replaced.

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TV didn't work

It was alright. It took over 2 hours to check in which was terribly disconcerting.

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The Sheraton NY Hotel &Towers was the perfect starting point for our visit. They accommodated our request of same-floor rooms(2), and entire staff polite. Lounge was great for meet/greet,cocktails before and after events. Conveniently located to everything! My second visit,will def be my future choice!

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I stayed for 5 nights from Friday to Tuesday. Our bedroom was just off the elevator area and I could hear people getting out of the lifts during the night. On the Monday morning at 6.40 I was wakened by the sound of a machine directly outside my room. When I investigated it was a workman laying black plastic sheeting on the carpet to protect it. Workmen had arrived to renovate the corridor and a large plastic sheet was hung at the beginning of the corridor to screen the work. I couldn't go back to sleep with noise of work and voices. This continued for next 2 mornings even though I was assured by a work supervisor that it wouldn't. I was offered another room by the receptionist but didn't want the inconvenience of moving when we had settled in. This was the 18th floor and I had been assured on check-in that all the rooms were decorated. They didn't mention this work which was obviously pre-planned. I returned to Ireland exhausted after my stay here.

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Not sure why this place gets such a bad wrap from people. Great location. Fair amount of room by NYC standards. The staff was always ready to help. Planning on staying here next time I'm in New York City.

love this hotel, first time staying there. I will go back next time I'm in NYC!

The rooms were small but the service was great. The location was awesome - we walked everywhere!

I had stayed at this hotel years ago and it was still in beautiful condition. I did notice that they had renovated particularly the hotel rooms because they were smaller than I remember but still very nice. I would most definitely be back!

This is my third stay at Sheraton New York after trying several other hotels in Times Square and the only place I will stay in the future. Location, price, cleanliness, large rooms is why.

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unfriendly staff average hotel , all you are here is cattle to be herded in and out .

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I decided to get out of the country for the weekend. Booked at Sheraton. Greeted by a lovely reception desk employee who upgraded me to a beautiful room. I enjoyed walking and shopping at the array of stores and shops. Great shopping. I was alone and felt safe and comfortable as I navigated the neighborhood. Walked home from a Broadway show. Lots of people still out and about. The city never sleeps! Hotel personnel were accommodating and friendly. Will make it a stop again and again.

one of the best hotels to be out of the madding crowd but walk a block and your right back in it.

Excellent location and hospitality ;)

Very professional and courteous staff

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Nice, clean, comfortable room. Great location. Needed to ask for additional towels, coffee, and cups even though we pre-paid for an additional person. Room was a little warm even after adjusting the in room thermostat. Stayed in February.

walls like paper!!! Up all night...It was like the people in room next to us were in our room. No different from the hallway!!! We did not get to sleep till well after 4 am!! I've stayed in a lot of hotels, from your basic hampton inns to the finest hotels, this was the noisest ever!

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I enjoyed my stay here..it was conveniently located in the central of the Theater District, Central Park, and Times Square...all about w/n 5 minutes walking distance. The only downside was I awoke early Monday morning to banging/drilling b/c the hotel is between Renovations.