Renaissance Kuala Lumpur Hotel - كوالالمبور

The hotel was not really suitable for a short stay enroute to Borneo. We were upgraded to a suite on check-in and appreciated the extra space as we were travelling with 4 yo daughter. The location, staff and facilities were overall good, not 5 star but definitely of high standard fr Malaysia. Food and mini-bar were very expensive, especially compared to high quality, good value in nearby mall beneath petrona towers. Easy walk to towers, opposite hop on-hop off bus stop. VERY far ( just over 1 hour)and expensive (SGD 100) transfer to airport. Not a convenient stop over.

Overall we enjoyed our stay at Renaissance Kuala Lumpur Hotel. The staff are very helpful and accommodating. Checking in and checking out is very fast and I was even allowed to checkout at 2 pm. The room is large and clean. The hotel location is just in front of the KL Tourist Center. It is about 15 minutes walk to Petronas, for those who would like to exercise. Taxi to Petronas is only about RM5 but going back from Petronas the taxis are very expensive, they do not want to flag down their meters. The hotel is very near the monorail which is also one advantage for us.

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We enjoyed the stay. Good location and good service.

Overall I'm really satisfied because it gives us a relax stay over there. Customer service was really impressive. Can feel the polite manner from the workers that work in the Hotel.

Clean and comfortable room. Excellent pool area, loungers a little uncomfortable, need mattresses. Service generally excellent. Hotel decor possibly a little tired.

cheap and valuable for the wonderful breakfast

The service was good, rooms were clean, breakfast buffet was ample. A nice gym facility and pool. The family was happy, so I was too.

More hygiene at the restaurant for breakfast and more careful with long hairs inside the food at night. The staff great and nice !

This is honestly the best hotel I have stayed in while traveling through Asia! Great location, friendly service. Good food. Pay the additional for the executive suite!! We ate breakfast for free, had afternoon tea, had cocktails for free every evening, and at the finger foods for dinner and hardly spent any money on food elsewhere. Rooms are newly renovated and lounges were comfortable. Free wi-fi and executive staff was fabulous!! I am planning on staying here again on my next trip to KL.

I will list the negatives - waited 15 minutes with 1 person in front of me to check in -then escorted up to the biz level -luggage took 1 hour -no drainage -pool lunch took over an hour then the wrong order -told life style lounge concierge, never heard anything from anyone We did hear good comments from other people

Very good location and the "Delighted to Serve" agents were really caring and genuine.

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Hotel has two wings 'East Wing' and 'West Wing'. On Reception, we were informed that our check in will be done by the opposite wing. When we reached other wing's reception, we were told that they do not have a room with king size bed available, and we would have to pay 65 bucks and upgrade to a suite. They said, irrespective of prior booking, they cannot ensure a room with same specs on arrivalUpon our reluctance, they finally gave us a room which was booked. They

We have stayed at this hotel several times when visiting KL. This time we were particularly impressed with the service. A very enjoyable stay and a great location.

This is a Big bang fro the buck hotel - luxurious to a reasonalbe price. We were a party of three, myself and my two adulkt daughters. Spacious rooms with fantastic brakfasts. We also used the work-out which was in good shape. Pola area was nice, but we didn´t use it much. Area was a little cramped, but the view of KLCC was really nice. Good location with the monorail station just a couple of 100 m away, so you could get to anywhere you wanted quite easily.

Renaissance KL was tried out for a night and we all liked it. Only negative experience was time for check-in which took nearly 40 minutes for the 4 rooms I had booked. That is just too long! Pool area, service in general and room were all good. We will be back!

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Worth the price at the premium location ! It is located at the prime area and easy access to KLCC shopping mall with thousand of things to offers !

switching on / off lights is very difficult as they have a unique system like a key pad . most of the buttons do not work or you have to press it very hard. internet is not working in the room and they gave me an other room with internet and said im lucky to have another room available.breakfast in the east wing is horrible. also my brother have stayed in concorde nearby and i ve tried one breakfast there which is quite good. you have to improve a lot more.

Close to Monorail and Twin Towers. Booked the West Wing deluxe room package including breakfast and airport transfer. Note you have to contract the hotel to book this transfer, and it includes only 1 way transfer. Breakfast in West Wing not recommended. Staff could not keep up with refilling plates, cutlery and glasses nor food and drinks. East Wing breaksfast much more to choose from, much better service all over. Like 2 different hotels. Asked the staff at the entrance the first day about the closest lunch-restaurant outside of the hotel, were told there were none except from a curry place close to Twin Towers, and then inside Twin Towers. Found Hard Rock cafee our self the next day. 4 people in the room - big enough for a extra bed. Suprised they were not able to give us 4 bottles of water and 4 towels when in a 4+ star hotel. Hotel ok, but closer to a 3+ than a 4+. Do not stay in room 1702 as it is close to a maintenance room,and disturbing noice during night time

Nice place to stay no matter your on business trip or holiday.big plus to 3 mins walking distance to monorail station. Need to be careful some package don't include internet service + WiFi unless you pay extra RM80 per night! Overall a good experience.

+ve: - Very good location. - Good view of twin tower from our room - Excellent pool and fitness facilities. -ve: - Slightly old - Did not pay attention to special requests

We had a pleasant experience in our previous stay in the hotel and we really wanted to stay in the hotel this round. But it was really old and unfurnished. The tap showed signs of rust and the overall room appearance though retains the same looks of yesteryears does not impress me at all. The only redeeming grace was the comfortable bed... I was really hoping for a better maintained hotel

Good hotel right at monorail and good prices in KL

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I have chosen The Renaissance Hotel for the last 4 stays in KL. It is right in the middle of KL with a spectacular view over the Petronas twin towers. The staff is very friendly, the rooms are nicely decorated. They have a nice executive lounge over two floors at the top, were you can bring a guest free of charge. They also have nice swimming pool area. All together - a very nice hotel, also reasonably priced witch is good for me who pays my own bills... :-)

Really comfortable hotel,Good location,Commited workforce with a can do attitude. Also reasonably priced.

overall is a good hotel, just one big problem ,although our package included breakfast , but we had to pay which I'm not sure why? may be miss communications between hotel and hotels .com site ,which was disappointing .

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Very clean hotel with friendly staff.

Very tidy Hotel and service is amazing.

Here is the narration of my experience: I checked in the hotel at about 3pm afternoon time. After i checked in and arrived in my room, I realized that the room lights and phone line werent functioning. I asked the front office for assistance however it took me nearly two hours to have someone come and look into this matter. Finally they arrived at a decision that they need to transfer me to a new room! In the new room it took me another two hours to get connected to the internet which was apparently free( is that why it took me so long?) Later on at night the aircon settings were so bad that it turned the room to so cold that i was literally shivering. After taking assistance from the staff they just managed to shut one of the ducts at the entrance of the room however the other duct right over my bed kept blowing cold air and ruined my sleep all night! So the net experience was HORRIBLE! Honestly with all the inconvenience that i went through I would have atleast been happy if someone had shown some sensitivity and made a goodwill gesture atleast made my day the next morning by offering a complimentary breakfast or extending my room stay time or something. I felt neglected rather I just felt that the staff was numb!

my hotel room bathroom was flooded when i drained away the bath water, can't imagine the 5 star hotel, worst flooding system never seen. also, water is brown mud water even i opened the tap for 10 mins, don't know what's wrong w/ the water system. finally, we changed to another room and left children shoes in the flooding bathroom and never found again... will never stay in that hotel again!!!

i choose renaissance hotel for my trip this time because of its convenient location and it's under marriot group. i looked up the website and found everything decent and nice. i'd booked a deluxe suite in the west wing and my friend booked a refurbished room in the east wing. to our total disappointment, the bathroom facilities are so old, can't turn the knob of the cold water, the shower door can never be closed tight, the most horrible thing is the drainage and the water is yellowish!!! the non-smoking refurbished room in the east wing smells smoky. we requested to change the room, same condition in the other room. the staff told us that july is the peak season and most of the time the rooms are fully booked. smoking guests may stay at the non-smoking room. that's really unacceptable. one good thing is the location of the hotel and the staff are nice. i definitely will check out other hotels next time when i go to KL.

near monirail and LRT. Waking distance to KlCC but The room look tired.

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It's a nice property and service is awesome!!

We had a great stay at the Renaissance Kuala Lumpur. When we checked in we got a free upgrade to a newly renovated room on the top floor with access to the lounge. The hotel is a 10 minute walk from Petronas Towers, so very central. The pool area is nice but the gym is a bit out of date. We experienced good service and friendliness when we were there, and I would not have problems recommending this hotel to friends if they were to visit KL.

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We have stayed in the West Wing rooms before and were very happy once again with our latest stay. On the edge of the Golden Triangle. Good size room, comfortably and tastefully furnished. Nice view of KL tower and Park from our room. Friendly staff. Possibly the best pool in KL hotels. We stay at the Renaissance when we just want to relax in or by the pool.

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my only complaint was an annoying fault with the sound on some cable channels. I was very satisfied with this hotel, however, can only speak for the west wing deluxe rooms as steared clear of the east wing after reading unfavorable reviews. There is a very large pool & a good gym facility. I did feel that the charges for local calls was unexpectedly high, but felt what I paid was value. Highly reccommended.

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I booked the Superior Room - Twin Tower View before one month. I checked-in the room in West Wing of the hotel but the staff said I must checked-in the room in East Wing. When I go to the East Wing, a staff said the Twin Tower View Room was full and you must went to West Wing for checked-in. Even though he upgraded the room, the room is swimming pool view. I book this hotel because it has Twin Tower View. I checked-in for 30 mins !