Mercure Exeter Southgate Hotel - إكسيتر

I love this hotel - easily the best in Exeter. However, unless you get one of the newly-refurbished rooms (which are more expensive), the bathrooms are pretty bad. Ours had a bit of a drains-smell, which is't really acceptable. Still, it's a great location, nice staff, good bar, decent value. I'll definitely be returning.

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fantastic 3 day break in the beginning of may.staff on reception and bar were very friendly.spa was great, small but quiet when we went.food seemed expensive but worth paying for

Lovely hotel, lovely service and friendly reception staff. Lovely room. Disappointing portion sizes for the price; a bit pretentious.

Great location good food very friendly and helpful staff. Our second stay at Mercure Exeter will definitely come again

Really enjoyed staying at this hotel. Friendly staff, very easy to walk into Exeter in 2 mins. Would definitely consider staying here again.

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Service has improved greatly under a new hotel manager. Did not have breakfast on this occasion so don't know if this service has also improved.

very clean room, lovely breakfast, easy to get into the town centre

The hotel is located close to the city centre and the Quay, which is good. The service of some of the staff is appauling, some of the staff however is very polite and nice. We did not feel welcome yet that may be due to the fact that we are in our early twenties, and so guests of a certain age (35+) seemed to be more valued even though we payed just as much.. The room was very nice, and the hotel pool and spa area was lovely.

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I thought the stay average and was dissapointed along with a lot of other guests to find i had to pay an additional £10 to park and £15 per person for a breakfast. This was not really made any easier to swallow by offering us a two for one breakfast voucher. Well done the couple next door, their amorous activities helped us while away the sleepless dark hours.

A very comfortable stay - the staff were efficient and helpful. The room was clean. I would book again.

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i have only one complaint,never before have i stayed at a hotel where i have had to pay to park my car within the hotel grounds.£10 a night is a rip off.

My son and I enjoyed the stay.

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Great hotel in an nice location. Only problem wi if not working but apart from that excellent hotel nice comfortable room

Love this hotel! Have only stayed a couple of times but for comfort and location it can't be beaten. Great staff, great food and the town centre is just a short stroll away. Would definately recommend it to anyone wanting a comfortabe stay in Exeter. Will be back...

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Had a great stay at Mercure and my only issue was that the room and hotel areas were very hot!

very good hotel excellent value ,great food and helpful staff .

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We enjoyed our stay as always. Very nice meal in restuarant and comfortable room.

Comfortable, clean and friendly hotel.

5 Min walk to main shopping centres. Mattress was very uncomfortable. Drink prices expensive & service on occasion was lacking. Parking was an additional cost per day, not mentioned when booking. Carpets in our room were stained & not what you expect from a 5* hotel. Main areas were decorated to a very high standard but were quite dark in colour. Breakfast buffet was absolutely excellent, very well done, everything you could possibly want, fantastic coffee. Very nice stay but could have been better considering this is part of a large chain.

Nice hotel, great locations close of the Cathedral and plenty of restaurant. 15 - 20 min walk from St David Station closer from other station. Really enjoyed our stay there.

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Nice place, friendly service and good gym/leisure facilities.

Stayed for one night. Good quality hotel. Great location with views to the Cathedral a short walk away. The town has a busy vibe and good entertainment and restaurants. Upgraded room which was clean and comfortable this entitled you to little extras like free wifi and a better seating area for breakfast which was lovley. Staff were attentive and helpful.

Can't fault the hotel, the room, the staff, the pool or the location. An unusually pleasant experience.

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The hotel is good better than we thought, hotel facilities were ok. The room had only one comfy chair, the bathroom was massive, you can still follow the tv or radio while in the bathroom. Tried the restaraunt once because the first attempt sit down was too late, for personal reasons we can't eat later than 7pm, the second attempt, we agreed 6:30 pm as 7pm wasn't available, we took it. Arrived on time eating by 7pm, no one in the restaraunt until almost 7:30 ( wonder what happened to 7pm ). The staff seemed ok, although it wasn't pleasent being woken by a knock on the door at 8:14am for no reason. We were due to check out that day 11/06 and we had until midday to do that. I reported this as it disturbed my wife and she got quite upset, again personal reasons and the heading peace and quite. I reported the incident to reception who seemed reluctant to take my complaint, didn't apologise only offered to get the duty manager. I asked wouldn't you pass the details of the incident any way, he ( Mike ) said yes so I left it at that. In retrospect I'm not sure, the impression given is tell me nothing happens, speak to a duty manager ? Any way overall the stay was pleasant and the hotel was chosen for the pool and the central location.

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We were very disapointed with the service. On both mornings there was a shortage of basic crockery and people were waiting at the hot buffet for about half of the dishes to be refilled. In the evening we waited 25 minutes in the bar for coffee and when it arrived it was disgusting (we did get a refund when we complained). We have stayed at this hotel before and not had any problems, so hope this may have just been bad luck.

very nice hotel within walking distance of city centre,staff friendly .the hotel has its own carpark,overnigh charge£10

hotel and staff were fine,reception staff welcoming and helpful, comfortable room just some obtrusive noise late night from party guests leaving hotel.Hence 3 for surrounding neighbourhood.Ideal Location for exploring Exeter.

Thoroughly enjoyed our stay. Great hotel, would use again.

Close to Cathedral Green and the centre of Exeter

Stayed here few times now , only by location not quality of service or customer care , breakfast is always overbooked with people waiting for tables during the week , no free wifi , small rooms unless you upgrade and not a warm welcome and if i was paying for parking at 10 pounds i wouldnt stay . on the plus side for leisure a great pool and nice eveing meal with a good choice and service is fine in resurante in eveing but then it is quiet as people also eat araonud town

We have just recently spent 2 nights here and were very pleased. Close to city centre. Our room was comfortable and spacious. Had all the requirements we asked for. (Except there were no drinks in the room.) Dinner was good. Staff were helpfull and friendly. Breakfast was not as great as expected (not for value). And car park charges should not apply. Would definatly stay here again.

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One minor problem was that they tokk away part used toiletries and did not fully re-stock. Also a nasty fishy smell permeated our room from next door's room service tray left in the corridor.

Staying at this hotel was very pleasant. Place is very convenient, 5 minutes to City Center and my University. Room is clean, I had even small fridge there.

The Southgate Hotel was very pleasant and really central. We enjoyed our visit a lot, and there were just a couple of things that weren't as good as we would have expected: Our computers had Continental two-pin cords, so we needed a British three-pin adapter, but the hotel couldn't provide us with one. There was no toilet brush (it's not enough that the cleaning-lady has one!). The breakfast that at least in our case wasn't included in the price was very expensive.