Holiday Inn Express & Suites DFW-Grapevine - جرابفين

TV didn't work, Coffee was horrible, breakfast was worse. Every HI Express that I have stayed in has the worst breakfast. School cafeterias can make a better breakfast, knock a few bucks off the room and ditch the breakfast if that is the best that you can do

The ac unit in the room blew very humid air that was not cooling properly. I did not sleep well and ended up feeling on my legs not 1 but 2 dirty socks in the bed with me. I took them to the manager the next morning. The said they would check when it was cleaned last. Really? Who cares. It was not clean and I paid for it. They said next time I am in the area to call and they will comp a room and gave me a business card. Nothing in writing that says a free room, just a business card. Very poor customer service.

Great Hotel needs new method of transporting people from airport. Management should be retrained to match quality of Hotel.

I want to thank the Holiday Inn Express staff for their excellent professional service. I was attending business meetings in Grapevine & had the SCI banquet at the Embassy Hotel on Saturday. The Hotel's shuttle took me everywhere I needed to go. Very friendly staff, felt at home, they attended to my every need. The reception staff helped me with sending UPS parcels, the business centre was available for printing etc. The complementary breakfast was great. I will be back next year!

With all the construction in the area, the hotel wasn't easy to get to. When we arrived to check in, we had to wait 15-20 minutes because the information the hotel received from the travel site we booked the room on was incorrect. However, Carla was very friendly and made the wait not as bad. The room was nice and clean. The bathroom felt a little cramped, though. Everytime we flushed the toilet, it would flush a second time on it's own. Good food and entertainment options in the area.

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BED AND PILLOWS UNCOMFORTABLE, GREAT LOCATION, PRICE A LITTLE HIGH

Excellent in all aspects

Very goodn desk staff.

Too hidden behind Hilton. Very difficult to locate - not enough signage. Also, would not compute in my navigation system - would have taken us to Lubbock instead of Grapevine. Otherwise, our stay was great.

It was great with one exception, the front desk person was not over friendly. The covenience of the location was AWESOME, rooms clean and great coffee.

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The hotel is in Grapevine, not in Irving.

We have two items. 1. the refrigerator did not work. It was replaced the next day. 2. Plumbing in the shower was leaking quite a bit, we forgot to let the front desk know about this after we sign out. We are sorry about that. Not sure how often these item are checked? I called QC Quality Control. Thank you.

Staff of hotel was very pleasant. I needed a late check out and they were very accommodating.

I booked a room for 5 people and when we checked in we were in a room with only two queen beds. I was expecting a pull out couch but no such luck. We just impervised and purchased an air mattress for the 5 th person. Staff was really friendly and tried to accomadate us, I didn't realize this wasn't a Holiday inn Express inn only no suites.

We stayed one night with 3 children. The check-in was fast and easy, with happy service. Breakfast was nothing special, but was good. Our room was clean, neat, and comfortable beds. Staff was friendly and all guests seemed happy!! Only con was the construction around hotel and Grapevine...a nightmare

clean room and helpful staff

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Loved how close airport, shopping, and eating place were. Construction was not a plus, but once you get your bearings easily overcome. The pool area was awesome!! Restroom right there, so no running in and out when wet. Very secure area. Even other guest seemed happy. Ladies at counter very nice and helpful, also quick. I was worried about going to the Dallas area, but this hotel, the airport employees, and the tranportation made it a wonderful stay. I will so go back to this hotel.

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clean, excellent customer service, great breakfast, the sofa bed was not comfortable at all, and the pool was too warm but still relaxing, good food found at walking distance, there was no access to the interstate and we lost an hour finding our way out of town due to extreme road construction...

Very nice stay in a very comfortable hotel.

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It is not the hotel's fault in the least, of course, but guests driving themselves should be aware that the construction on Hwys 114 and 121 is a nightmare! It was very difficult to find our way into the hotel parking lot. I'm sure once it is done, it will be just fine, but for now, allow a little extra time to find the place if you are not familiar with the area, especially if you will be arriving at night in the dark. The accommodations were very good once we found them, however.

Best breakfast ever!

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Excellent hotel, staff and food. The only reason for the poor Convenience rating, tho was due to the horrendous constructin goin on all around it.

New, nice, clean. Would Stay here again

Location is close to all the locations we wanted to visit while in the area for the Cotton Bowl, which included Historic Downtown Grapevine. We did not fly in, but would be a perfect location if traveling by air. Hiway 360 was close which made for an easy access to Rangers Stadium and Cowboys Stadium which we drove to for a Pep Rally and the Game. Fort Worth was fairly accessible also from this location. Breakfast was included in our stay and was great. Liked the new pancake making machine! Location was quiet considering being near the airport.

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For business travel this was a perfect overnight stay.

This a great place to stay. Multiple dining options with in walking distance and just over the freeway from Main street in Grapevine. Road construction outside on the Freeway is brutal though. Waite till its over or risk getting stuck in hell.

Once I arrived, my stay at the Holiday Inn Express in Grapevine Tx.. was a pleasing experience. The rooms were large and comfortable. The hotel staff and facility were top notch. The road construction in the Irvine and Grapevine Tx. area is trying. Even my GPS had a hard time with the road work. (I think the Lady inside was getting mad at me because I could not turn where she wanted me too.) With a little patience one can have a very enjoyable experience. I would stay again.

Great place to stay. I will stay there again

I had a very pleasant stay in Dallas, the hotel was crowded with teachers for a convention there, but, overall, it was quiet, nice and good for the time i was there.

Our room was well appointed for my husbands stage of disability---the bathroom was open and easy to use. We appreciated getting into our room earlier than the stated check-in time.

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The only lounge chair in the pool area was broken.Pool and hot tubs were dirty and had leaves in them.The bathroom sink had mold or needed recaulked not sure which one as I didnt touch it.It smells musty there.Maybe its the carpet?

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I stayed in this hotel while I was in town for a wedding. The hotel is located very close to the airport and even had a very convenient shuttle that ran to and from the airport every 15 min. We also took the shuttle to the wedding we were attending in Southlake, TX ,which was about a ten minute drive from the hotel. It dropped us off and picked us up later that night. Another plus was that check-out wasn't until 12:00pm so we had time to sleep in. Overall good stay and a good weekend in Dallas.

Good location relative to Grapefest. Not quite walking distance but not far at all. Nice room, good pool although the hot tub was under repair at the time. Breakfast was good. There were several convenient options for dining in the larger parking area around the hotel (part of a hotel/shopping complex). Easy on/off from highway. Staff was friendly and helpful. I was able to check in early without making prior arrangements.

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Lovely hotel, free breakfast and wifi. The location was not the best, but we enjoyed our stay. Would recommend.