Hilton London Metropole - لندن

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Perfect total experience, spaceous room in great condition (family superior room), great breakfast variety (don't miss opportunity if you receive a special promotion for breakfast at check-in), spaceous and flexible stuff at check-in and so on ... Had the opportunity to experience three Hilton hotels at my stay in UK and this one was the best among them!

Hotel is in a good location with quick underground links into the centre of town, but the rooms could do with a complete overhaul! Stained carpets, ripped wallpaper, rusty door hinges, mouldy bathroom tiles.... not what you would expect from a Deluxe room in the Hilton! On the up side, the bed was very comfortable, food was delicious and the view from the room was great!

Gym only opens at 8 AM - so not possible to have pre-breakfast workout. Check-in and check out slow. We had Executive superior room but it was small compared to other hotel chains. Hotel has lively and vibrant atmosphere. Beds and sheets very comfortable and good quality.

Good location, but noisy if in room adjacent to Edgware Road

Worst hotel experience EVER - dirty room and theft of phone while on property and staff would not help at all! Would not even allow us Internet access for 5 min to find the missing IPhone! Will never stay at a Hilton again because of this and am a Hilton honors member....Beware!!

Would have been very good except very greedy hotel wanted £14 just to connect to internet when I could get it free at Starbucks for the price of a coffee. Also no mention of breakfast which we were told when we got there was at least £10 per day.Wouldn't choose it again.

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Comfortable and memorable

Why do teenagers never want to go anywhere or do anything? Dragging my reluctant kids off to London is a thankless task, but on arrival at the Hilton and certainly once they saw our really comfortable room, their protests were silenced. Not the cheapest, but money well spent.

This is a really good hotel. Staff pleasant and the rooms just what you expect from a Hilton. Room clean and the food we had in the restaurant was fine.Perfect for the tube which is just across the road, and easy to get to the main attractions as it is on the District/Circle line.

The location is nice, the staff was nice, the public areas were nice, but the room... not so nice. Black mold in the bathroom, everything felt very worn with paint chipping off, lots of noise from an ancient and vibrating minibar and the carpet was dirty, you could see nobody had vacuumed properly in a while... I am no snob, but I would have expected more for the price I paid. This was not up to Hilton standards.

The hotel was clean and breakfast was superb. THe room was lovely and the veiw from the huge window just made it. Loved the hotel and want to go back again soon!!

On the whole was not a satisfying experience : Pros : Very close to the Underground (Metro) so was extremely easy to get around. Edgware road is on Circle, District and Bakerloo lines so many options. Walkable to Marble Arch and Shopping area. Paddington is 1 stop away and has direct connection via Heathrow express to Heathrow Airport. Cons : Very crowded - Lobby is like a marketplace. Reception - Long waits to get checked in Breakfast service in Restaurant - Its too small for the number of pax/rooms in the hotel so always crowded. You need to be in queue for almost 10 mts to get seated. While service is prompt, the hygiene is pathetic. Plates and cutlery are not properly serviced and make you loose your apetitie. It serves "English Breakfast bufet" with omelettes at extra charge. Lifts - You have to be really lucky to get onboard at the first arrival. So ring away merrily. Towels - Again hygiene is poor. All sorts of sediments on the Towels.

Near tube station, shopping and an excellent high quality hotel. Staff are excellent and taxis available outside door of hotel.

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I stayed here for 2 nights with my husband and 2 children aged 10 and 7. Excellent for seeing London. Staff great and hotel lovely and clean. The only downsidewe found, is if you have plans to be somewhere at a certain tim,e i would advise you to get up earlier as we had to queue for breakfast but well worth the wait, food was excellent.

The hotel is very close to some shopping areas and what i enjoy is trekking to oxford circus and nearby shopping areas. Thats great for me towards my effort to shed some love handles

We used the metro to navigate all of London. This location was very convenient. The rooms were smaller than most rooms in the US, however that seems to be the norm for many European hotels. The breakfast was a bit disappointing, as most of the food was more English. However we were able to grab juice, bagels, fruit and cereal. Next time, I would stay there but skip the breakfast option.

The room was shabby, and very small.My daughter left her phone charger in the room, the management have not sorted it out, we have heard nothing from the hotel.

Stayed at the Hilton before and the service is excellent but when we reserved with Hotels.com we were promised a king bed on arrival based on a sale they were having. According to the Hilton we had booked a standard room only. We would be able to change but that meant the hassle of packing up and moving to the other room and we were only going to be staying two nights. Just as a warning to fellow travelers to make sure that the reservation is as promised. As someone who uses this service quite a bit we expected better.

Ticked all the boxes for us. It was great value and in a good location near the tube. Great hotel breakfast which set us up for our jampacked days of seeing the sights of London. Hotel was very big and there were loads of people everywhere - both tourists and people travelling for business. That didnt bother us though and didnt affect the service provided

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We had a wonderful stay at the Hilton London Metropole during spring break. The staff at the reception, concierge desk and restaurant was so nice. Very polite and helpful. It is across the street from tube station and close to Marble Arch. No so fond of the neighborhood itself. But lots of convenience stores near by.

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First of all, they didn’t clarify hotel rules when we lived in. After leaving our food inside the mini bar, we got a warming that we should pay ￡5 a day. But the second day they just locked our mini bar which make us can’t take out our food out. We were willing to pay money but they used a very impolite way to treat us. When we called concierge to complain about this, the waiter even hanged up our phone. Such a bad service, I sincerely recommend don’t choose it if you can find other better one.

We stayed in the West Wing (newer part) of this hotel and it was very nice. Hotel staff was very pleasant and helpful. Check in clerk helped us upgrade our room. Breakfast buffet was fantastic. Staff there was lovely. Greeted us each day as repeat guests. The hotel was very busy, but that didn't deter from our experience. Our room was quiet (12th floor.) Located very near Tube stop which made all of London accessible.

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Its very expensive to get access to internet. You have to pay for every 24 hours.

Staff attentive and friendly. Excellent breakfast. Highly recommend this hotel for sightseeing of London. Easily within reach of Paddington train station. Will be revisiting later in the year

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It was a convenient location. Close to public transportation, Hyde Park and reasonably priced restaurants. The hotel staff was helpful but the beds were very old and the mattresses were very hard. It felt like sleeping on box springs.

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We really enjoyed our stay at the hotel, thought the staff and hotel were lovely. The only one complaint I have is that we were charged 8.40 for a glass or red wine at the bar which we felt was excessive.

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Perfect rooms, great view (we were on the 17th floor), Absolutely clean, great service, perfect location (1 min from underground). Definitely recommended!

For a Hilton I keep expecting more. The queen size bed is nice, however the rooms are tiny (happened to me another time when I had a two single bed room. Hotel is big so expect queues at check-in and check-out.

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Nothing special. If you need wifi, stay away. It seems you get free wifi if you're a HHonours member, and otherwise you can pay some rediculas amount for cabled broadband. What on earth am I going to do with a ADSL cable with a mobile phone and an iPad!? The alternative is to sit in a cubicle and let everyone else see what you're browsing for 30m/£5. Unfortunetly I won't be staying often often to become a HHonours member, as I consider wifi so essential I won't be staying here again. Reception perfumed to the MAX (choke). Hotel seemed overcrowded. Got fed up queuing for the lift up the tower. Breakfast was busy - though fun watching the 'hotel politics' with stroppy managers looking very important, glaring at their totally uninterested staff. Food was fine. I agree with some of the other reviewers that the room was fine, but the decor was bland and you could have been anywhere in the world. How about a little London art work? Room was perfectly clean but had a funny smell to it. Had a great view across London from the 17th floor, but the windows were so dirty you couldn't take a clear picture. And to the hotel manager, PLEASE don't copy and paste your default 'trip advisor' reply. There was no point in me 'raising these issues with your front desk', as you weren't going to deperfume the reception, kick out any guests to ease overcrowding, cheer up your breakfast staff or give me free wifi.

Nice hotell really close to Edgware road tube station. Two BIG downsides though. The rooms were absolutely tiny, almost claustophobic and they even charged for wired internet in the rooms, a whooping 15 pounds for 24 hours.

Our second stay on this hotell. It's getting old, and the tower floors could need some refurbishing. Great dissapointment that the room had no WIFI: The staff and breakfast was great, the pool area to crowded.

Most impressed with the quality, service & location of The Hilton Metrpole. It will be my hotel of choice for future visits to London!!

The service from staff was excellent but the room we were given was tiny for an upscale hotel but great view of central London from 17th floor. Room well appointed but only really 2 feet of space around the bed and small desk area. Breakfast experience is always bad as you queue to get allocated a table and then queue again for all of the buffet food. Bar drinks expensive (double Hendricks gin and tonic £20!!!)

We booked two rooms and one room Wasn't ready even at 9 pm。 we had to change room and ended up settling down at 930pm , 8 hours after checking in. The service staff apologists and offered to complimentary drinks but they never follow up! No vouchers and no letters of apology during our five day stay! We had problem with flush and shower which was too hot as thermostat was faulty. Water turns murky sometimes . However we were impressed by the breakfast crew and the guys at the concierge who are very good friendly and professional . Overall, not worth the price as rooms are too Small and old and not well maintained.

Great service from very helpful staff. Opposite Edgware Rd tube station for quick and easy access to the sights. Excellent breakfast even when very busy. Rooftop bar worth a visit for the views of London at night.

Elaborate lobby and dining areas. Very basic room for a Queen Deluxe Plus and disappointing. Extremely noisy location with sirens heard all night....literally. Excellent variety for breakfast but queues to get in. Hotel close to tube and convenient.

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