Trump International Beach Resort - صني أيلز بيتش

The hotel is immaculately located and kept up, I just had a single bad service experience at the bar area that bothered me: My parents and I were not acknowledged at all by the seemingly undermanned and disinterested lounge staff for a full 15 minutes before I got up and asked to be served. The response that came was unprofessional at best, "I'm sorry, there is a line, you will have to wait..." I was upset so I went up to the front desk to speak with a manager, but was told, "I'm sorry, can you wait 15 minutes because the manager is on break? If not we will be in touch right away to discuss your bad experience." Well, guess what...no one ever followed up! Bad lounge service, management indifference, etc. to me was kind of a downer to the whole experience. It should be stated, however, that the location, pools, facilities, views, and overall quality of the rooms was all first class.

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Very quiet, comfortable, but a shock to pay $30 per night per car! Glad that I stayed 1 night.

Great location for shopping. Clean and good service. However, the place was dead...the lobby, the lobby bar, the restaurant, pool...no action.

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We were there to recouperate after surgery, so we didn't use any aminities. Housekeeping was excellent, fixed anything that was wrong immediately. Our housekeeper was so wonderful, she had milk and cookies and hot tea delivered to our room out of concern. Very nice. It was wonderful to sit on the balcony and feel the breezes, and to see the ocean and pool area. It made recouperation so much easier.

Very good! The best lost and found department ! They respond right the way! I do not have a words to say thank you for getting back my stuff ! So many thank you for all your work!

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I booked an EXPENSIVE ocean view suite for a special weekend with a special someone. When I got there I was informed that it was a partial view. They fixed the problem by putting us in a lesser room with a ocean view for the same $ I was so disappointed.

Excellent staff, very friendly and helpful from the moment you arrive to departure. You must have lunch at the Bella grill on the beach, great food. Hotel was clean and well equipped. Nice pool area, well staffed, reasonably priced drinks, lots of kids though. Free shuttle to / from Aventura mall. Well equipped gym / steam room / sauna / pool area. It is a long way from South Beach if that is what you are looking for. CVS store across the street if you need supplies etc. We would go back again.

We've stayed here before and liked the facility. Parking is pricey but its Miami. The food in the restaurants are great, especially the Bella Beach Restaurant on the beach was really tasty. Service was great but we alway put a DO NO DISTURB on the door due to all the computers and such, but a maid violated that privacy one day. Lots of apologies, even though dishes didn't bring in towels, just made beds and moved things around. The next day, another house keeper tried to follow us I to clean again. Very strange! I spoke to the hotel manager.

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Everything we needed was there. The staff knew what service meant and everyone was friendly no matter what job they were doing.

Rooms are big but they could use a more detailed, fancy designer to make them a little more lavish.

Absolutely amazing! The staff members were polite and attentive. This review must be taken seriously since I am quite selective. It's a great family resort--plenty of fun aquatic activities for children. The only drawback was that the music was much too loud at the restaurant on the beach. One can always escape to Naomie's Grill--the music was much more to my taste. There was a mixture of easy listening such as French, Jazz, Brazilian ect..

It is an excellent hotel with prime location. Attention is fabulous. I recommend it. It is a bit pricey.

Beautiful hotel and beach, great ammenities, and fabulous customer service!

Well located for our needs. Great beach. Very friendly and helpful staff. Somewhat expensive

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If someone has a complaint about this hotel, I cannot imagine what would make them happy. I am very well traveled and have stayed in many five star properties. This hotel is as nice as any of them. The staff is cheerful and helpful, the resort is immaculately clean, and it is easy walking distance of many fine and affordable places to eat. It is pretty far from South Beach and there isn't really a nightlife in the immediate area, but since relaxation and focusing on each other was our goal, it was perfect. I would not hesitate to book this hotel again.

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Note: I stayed at the hotel during windy conditions. The wind blew thru the sliding glass door, so loud that it sounded like a loud tea kettle with boiling water creating steam. I got no sleep whatsoever. The next day when I complained they offered me another room , but told me that all the rooms would have the same noise. After 1 sleepless night, despite prepaying for 2 nights, I checked out 1 day early to go elsewhere to get some sleep!

This hotel exceeded my expectations. The staff was always attentive. At the beach, staff set up your own personal lounge chairs and umbrella. Loved the service!

Not stay again

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Just great! Worth the money. View, beach, area, pool and service are first class. Can even walk across street to a first rate deli. Will come back.

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I enjoyed my stay at the Trump Hotel. The beach and pool are amazing. A very good hotel for family vacations

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I got the room 45 minutes after check in was supposed to be guarenteed at 4pm, and I had to call three times for my luggage to be brought up.

The hotel was great there was only one glitch, with the parking attendants. They seemed to be overwhelmed thus causing us to wait a while for our car even though we called ahead.

Other than the horrible weather, we enjoyed our stay very much thanks to the wonderful staff.

Location is great if you want to be by the ocean. It is very family oriented, so if you want to go somewhere for a quiet couples weekend, it's not the right choice. If you have school-aged kids, it's got a choice of pools and a "kid's camp." Employees go out of their way to be courteous and responsive. Car valet is pretty quick. We reported something broken in our room and they fixed it as soon as we called. For the price, I would have expected the furnishings and finishing of the room to be more upscale. It's fine, but feels like a nice, but not luxurious, hotel.

Disgusting service for luxury hotel. I will never stay in Trump again. Do not recommend to stay in this hotel, choose any other.

I love the ocean view. Staff are friendly and helpful. Everyone was really nice. Food in the hotel also is really good. I will be back for sure.

Great hotel with a great staff- there are lots of fees and gratuity is added to bills so read carefully. Awesome pool and staff, rooms are large and clean with great balcony.

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Did not know 2 Trump Hotels were near each other. Great experience overall, The pool/ beach staff were very nice at all times and we felt like Super Stars!

Hotel staff is friendly and eager to please. Pool area is beautiful. Beach is clean. We felt pampered and luxurious and had a wonderful stay. Highly recommended!

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It is a shame, that they do not use their own made rules, so that all paying customers have the chance to stay at the pool. We complained about it, but nobody did do anything about it.

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