GuestHouse Hotel & Suites Upland - ابلاند

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The hotel had new nice bedding tv was outdated and slow would have been better with a microwave. Pool needed to be cleaned. Service was great. Staff was nice and friendly and loved noon check out

Old & not maintained well. Cobwebs on the ceiling. Bathtub drain plugged. Advertised that they have a pool; which had garbage in it. They never cleaned in the 5 days we were there and it was beautiful, sunny and the pool temp was warm. Housekeeping was friendly helpful and quick to respond. They were the only good thing about our stay. We had requested a suite so we could cook a little, we received one with no dishes and were told that we had to supply our own. How is that helpful. Every other suite supplies dishes & cook ware.

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Staff was great! Room was more than expected. Walking distance to restutaunts in a safe neighborhood. Quiet and clean.

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Bathrooms could use some work. The toilet was not working good. We whernt the only ones with that problem.

We had avery pleasant stay. The jacuzzi wasn't clean but we were able to enjoy the pool. Hotel staff and service a 5!

Shower Didn't Work In First Room. TV Didn't Work In Second Room. Witnessed Police On Scene A Minimum Of 3 Times Over 2 Days.

Shower Not Working In First Room. TV Not Working In Second Room.

Friendly service, nice rooms

The rooms were great, but the breakfast was not to great. The restaurant attatched was delicious though.

We traveled with our 10-month-old. We brought our own pack-n-play, they provided the sheets and pillow. The room was clean and nice. We have stayed here before (many times) because of the location.

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I will recommend highly your hotel...the surrounding area was very nice and many stores/ places to eat were around to benenfit our needs...Thank you

The room was not as nice as I expected but fulfilled my needs. The other tenants were a little scary and there was at least one police arrest.

The bathroom had mold. The unit needs serious updating. The coffee is terrible. I will never stay there again.

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Checking in took longer than it should have, then the TV did not work. Continental breakfast was sparse, basic. Room was clean. Saturday night was a lot of late night partiers who woke me up a few times. Management was helpful with making up for problems. Front desk inexperienced, could not recommend restaurants. You get what you pay for.

The staff was exceptional! My only complaints are that there was only one ice machine in the entire hotel. The bath/shower combos need serious repair. They look like they were retrofitted to make the whirlpool bath tubs into shower combos. The fittings in at least 2 of the rooms fall off if your not careful.

the room needed fixing.

All was well. Complimentary breakfast was nice to have before heading out to airport. Would stay at again. Thanks.

no luggage trolly to help carry my stuff. Window in the bedroom didn't have a latch, so it could not lock.

good location, decent service. However suite we booked seems a bit dated and the televisions and remote were in need of repair. Booked a smoking room and found no ash trays, had to have one brought up. okay otherwise.

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The guy at desk was polite and professional... room was great. This was my second stay and both times I was pleased with all levels of service and rooms!

I liked the hotel, the breakfast was poor.

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I only stayed one night, for the price I was surprised it was ok, my only concerned was that the bed had hairs between the sheets

My stay at this hotel was good, except for the washing machine did not agitate very well. Other than that it was pretty good.

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Everything was great...except air conditioning wasn't on when I checked in, and due to the extreme heat that day it to forever to cool the room down! The lady at the front desk was awsum by the way!

The first room I checked into was disgusting. There were big holes in the carpet! The TV, and refrigerator didn't work. The window didn't lock. I requested to change rooms. I was given another room, and to my surprise, everything was new and refurbished. The hotel was in the process of renovating all the rooms. The bed was very comfortable! The neighborhood is not the best.

The girlfriend and I enjoy staying here whenever we feel the urge to run the Mt Baldy trails. Very conveniently located, nicely priced, and pet friendly to boot. Nice selection of food choices nearby (we found a fresh strawberry vendor), and a shady park right across the street to let the dog play and do her business. Not a 5-star in the least but the rooms are much better than other place I've stayed for much more money. Room includes a small kitchen and fridge as well. Being a short 20 minute drive to Baldy Lodge, I'll be staying here many more times in the near future. The only knock I have is the noon-time checkout as I would prefer a later 3pm so I can climb the Baldy summit and get back down for a shower before the drive back home.

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I was very disappointed with the online representation of the hotel and what it actually looked like. The rooms are very dated, sofa needs to be retired. My biggest problem was the fact that the shower did not work. We could not turn the water on in the tub. We had to use the sink to clean up and go to a friend's house later that day. No one at the front desk answered the phone when I attempted to report. Upon checkout, the front desk staff could not give me an answer as to why they did not respond to my numerous calls.

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We will not stay there again. The description of the rooms on the site did not correspond with what is there. The front of the building looked fine but it was not a good indicator of what the rooms were like. There were dead bugs on the floor, the shower was scary and the bed creaked when you got into it. The gentleman at the desk was very nice but he had a hard time getting his superior off the phone even when he said he was busy and was checking in a guest. I would go a couple of miles over to Ontario if needing a room in the Upland area.

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Nice area. Close to many shops and restaurants.

Staff was rude And unprofessional

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Good location in Upland, Ca. Room was large enough, but really needs to be updated. Carpet, TV, Bathroom all well used.

Well to start off I booked my room on hotels.com and I booked a SUITE but when I got there, checked in and everything was finalized I went to my room and saw that it looked just like any other room,pretty standard for a hotel room....nothing SUITE ABOUT IT. Come to find out when I was checking out I saw what a SUITE looked like(with a sink and a little kitchen like atmosphere) In the end I paid for a SUITE BUT GOT A STANDARD ROOM.....when I tried to ask the hotel staff why this was one lady was very rude and said she would ask the manager. I became upset and instead called hotels.com for myself and asked to have the problem solved....two days later and nothing has been solved yet =(

Just to have a bed it's fine. For anything else not worth the money.

Overall very good for the price. No A/C in one of the bedrooms so got very hot.

Overall it was an ok place to stay. I went to this place because it advertised that there were free breakfasts. The ad made it look like there was a waffle maker, and lots of choices, but it was just a continental breakfast. I thought that was misleading. One room didn't have any remotes for the TV and the phones where not plugged in. There were strange people hanging out in some of the rooms on the bottom floor as if they lived there. They were sitting in lawn chairs by their doors, smoking and constantly trying to make small talk, which was annoying. ?? The pool was nice and the beds were comfortable. Wish there was a microwave but there was a refrigerator, ironing board, coffee maker, blow dryer. Paying for ice was ridiculous. Rooms were pretty clean, though. I am not sure if I would stay there again, but maybe. It depends on my location for vacation,

The towels were like drying off with sandpaper! The A/C was garbage and the TV was grainy and the remote didn't work. I will not stay here again.