Illusion Boutique Hotel - شاطئ كارمن

Outstandingly friendly and well trained staff, from front desk to cleaning. Very thoughtful appointments, 24/7 coffee/tea, free water, library selections, fridge, etc. Very tasty and healthy breakfast buffet, with fresh fresh fresh everything. Friendly chef assembled a tasty selection of healthy menu items as well. Location is best in PdCarmen. 77 paces to beach (I counted). In the heart of the action, but set back from 5th enough to be quiet to sleep. Clean. Best we've tried in Playa. Friendliest we've tried in world.

The hotel is right in the heart of 5th avenue in a great neighborhood. It's clean and they have free wifi. The beds are not the greatest in regards to comfort but they were clean. I would highly recommend. The beach is less than a block away.

Bed was old and firm but hotel was in great location.

We truly enjoyed ourselves. The hotel was steps from 5th ave and the beach yet very quiet. A true gem. Staff extremely helpful and friendly.

Location was great (only steps to the beach and 5th ave.). The room itself was clean, but bare-bones...not even a dresser to unpack your suit case. The view from my room on the 2nd floor was horrible (looking into some run-down center area with lots of debris, a loading dock and ongoing construction), so I kept the curtains shut literally 24/7. If you are looking for a resort-style hotel, stay away. If you are looking for a clean room in a centrally located hotel at a decent price and do not plan on spending much time in your room, this is a good option.

We really enjoyed the service at this place they even held our bags overnight as we where headed for a day trip the day before we where ti check in . Service at the restaurant was perfect and its great they imclude a free continental breakfast and Wifi nice touch.Rooms are clean but could use a bit if updating larger T.V couch to sit on etc. But they have everything you need I really like the refill your own water bottle out of larger ones in the lobby creating less waste . The location is great if you want to party but you can hear music from the bars and crowds till about 3 am maybe a bit of soundproofing would help. My older other cimpaint is the venders they really should not be alowed to follow people to the hotels yelling at us to buy a doorman might help this situation.The pool I s nice to hang after the beach clean plenty of sun .

Very central loaction 50 meters from Beach, 50 meaters from shoping street and resturants. Nice and tidy hotel. Good cleanliness. Very friendly and helpfull staff. Staff spoke English. Brekfast consisting of fruit, cereal, juic, coffee etc included in price. Could also order extra from Menu, but I did not try that. The included breakfast was enough for me. I had room facing the streat and there was som noice from resturants but not more than one would expect from a central hotel like this. If worried about noice ask for room away from street. I had no problems sleeping in my room despite the music. Pool on roof is for children (not very deep). The beach was very nice. Hotel arrange day-trips to local sights - can recomend these

Great place to stay. Very close to the beach, very clean. The staff was friendly, though there were a few issues with check in. During our stay, it was the low season, so some work was going on in the hotel. It was noisy during the day, which was no big deal. But, the workers did start quite early, which we found to be quite a nuissance. If the price is good, I would definitely go with this place.

Good for the price

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We will recommend this hotel to everyone! The location is PERFECT!! Clean room, super cold AC, an amazing location! Our corner had a great restaurant for breakfast on one side and on the other corner a very yummy one for dinner and drinks. Mariachi's at night, lots of little shops during the day. Don't worry about the hotel not being on the beach, there are tons of areas available for beds/chairs and umbrellas as long as you buy food or drinks, usually only $20. The only downside was the bed, it was a bit too hard for our taste. The hotel is older but very clean. We are already planning next trip!

We really enjoyed our stay at the Illusion Hotel, very friendly staff and an awesome continental breakfast. Clean, close to beach and action at night. A true gem to be discovered.

First of all this hotel has changed names and it is not called the Illusion Hotel any longer. We had a hard time finding the hotel when we arrived in PDC because of this. Our first room's a/c did not work but after calling the front desk they immediately moved us to another room which we were satisfied with. The convenience of this hotel to the beach is awesome and they have reciprical priviledges to a couple of hotels on the beach. The breakfast was disappointing as they have only a continental layout. We were also charged double for the environment of local community fee they charge, typically $2.00 US per night.

Pros: location and staff are very good, and of course cheap. Cons: cleanliness and breakfast! The rooms and specially the towels are not clean. I would expect from a low-priced hotel to not be perfect, but I don't accept the towels not to be 100% clean! You can clearly see stains. Their room service was weird; you put the "do no disturb" sign and leave the room, and she still enters the room, and moves the sign into the room! The staff are not professional at all, that said, they are very helpful and would do whatever you ask them to do. DO NOT TAKE THE BREAKFAST option, it's a joke! For 7 days, our breakfast was a jar of fruits (around 10 small pieces of the same 3 fruits) and 2 small bakery items. We used to go out for breakfast and on a couple of days we decided not to take the hotel breakfast. Their free continental breakfast as well is too poor. On my next visit to PDC, I would try another hotel.

It's a Hotel with good 3* amenities. What really separates it from other hotels in its class is the superb lobby and housekeeping staff. The hotel is located between 5ave and the beach, therefore it can not be totally quiet at nights, but its definitly not too loud for such a central location. Free entry to 3 beach clubs is included this is a plus as the beach in this part of playa del carment is just too crowded if you are not in a beach club.

My girlfriend and I stayed at the Illusion for 3 nights. The staff was very friendly and offered great advise on what do to around the area for fun and unlike resort hotels that try to make a commission on everything they sell you, the staff here give you advise on how to save money and the best ways to get around. It is very close to the bus station that can get you to Cancun or other destinations for a lot less compared to caravans or taxis. There are several really cool taco stands and small restaurants where the local people from the area eat at...and they are absolutely delicious if you like Mexican food. Its a min walk away from the beach and a 5 minute walk to Coco Bongo night club. The other guests staying in the hotel were also really cool and friendly and on the same vibe as us, ready to hang out and have fun and get to know each other. It can get a little noisey at times at night, but what else would you expect if you were staying in the heart of the action and 5 minutes away from all the night clubs. I would definitely recommend this hotel and I would definitely consider staying at the illusion again.

The hotel itself is an upscale boutique hotel and for the price in the area it cant be beaten. It is steps away from the beach. The decor is gorgeous, the breakfast (continental) is very fresh and tasty. We had a small problem with our toilet upon checkin and the maintenance staff worked on it and the next day (while we were gone) began with a full on repair and it worked flawlessly from then on. The computer in the reception area is available to all guests for free and was very useful for checking our itinerary and finding recommendations for restaurants (although the front desk could do this too). Every front desk person we encountered was great from Cassandra, Cynthia, to Jorge and many others I cant remember (they all work between the different Xperience hotels I believe). They helped me get the shuttle to the bus station from the ADO bus station and provided restaurant recommendations, directed me to walmart to unload my camera photos. This hotel is in the middle of everything steps away from 5th avenue for all the shopping. The hotel itself has 5floors I believe. Each floor has seating and a water tank to get water any hour of the day. The top floor has a pool and a bar open some hours throughout the day. The view is very nice and it is very relaxing to hang out there. The rooms were well appointed, nice bathroom shower, spacious room, nice lighting, although I wished they had a little more drawer space we were able to make due. Oh and the safe worked much better and easier than some places I've been. Overall a great hotel with one of the best bang for your buck in the area. If I come back to playa (which I have every intention of doing) I will stay here without question.

Very very nice personal service all employers friendly and service minded. Thank You !! It is not an adult hotel there are children...but we had no problem with that. Though the beds where like a marble floor.... If you like to be in the middle of everything it is great ,close to the beach, restaurants and shops

The hotel was taken over by Experience Hotels last year so the name is a bit confusing. The sign over the door says Experience in big letters with Illusion Hotel on a very small sign on the side of the door. The hotel is very well run and the staff could not be more accommodating. No complaints. We used the beach in front of Alhambra Hotel and they are only too pleased to have you if you consume beverages and food. There is an elevator in the hotel which is a blessing and a nice roof deck with a small splash pool.

Great place to stay. Friendly staff. Not in party zone yet no screaming little children.

the hotel is less than 1 block from Mosquito Beach in Playa del Carmen, wonderful looking place with a nice rooftop pool. Nice touch is the eco friendlyness of the hotel and bottled water dispensers on every floor. Comfy bed and quiet air conditioning. Only wish I stayed longer to take advantage of the pool.

Our experience was quite bad. We could hear all noises from room next door, because between rooms there was a door, which was closed. Neighbors TV was on till 2 am, after that we could go to sleep. Breakfast was also bad, only toast, fruits, yogurt and coffee, omelet was on extra price. Also our maid left our room door open as a full day, which we spend on a trip out of town!!! Hotels location was really good and little store next to hotel was nice, also amigo who work as a store manager. Also mosquito beach club was amasing!!

We booked this hotel 5 minutes after searching online and it turned out to be best decision. Service was excellent in every aspect. The hotel also provides super comfy couches/beds right on the beach. FREE!!! Limited availability though. Would definitely go back just for those beds...

nice place. really enjoyed the sun deck on th 4th floor A/C worked well.little store right next door with cheap beer and snacks. Hotel is not marked as illusion but as an Experiance hotel two big wooden heads by lobby door

Its not a four (as its written on hotel's web-site) star, its a guest house. We stayed there 5 nights. First of all the only persons in the hotel who speak English are receptionist and concierge. On check-in the receptionist said that we have a nice room with beautiful view... the view was on the next building wall. As the wall was 2-3 m from our window and to make the view "nicer" they painted beach and sea on it... The door to the room was from glass, covered with a piece of material. Actually all rooms on the 4th floor have glass doors. About room cleaning. Everything was pretty good, till the time, housekeeper cleaned sink and nearby area with some black chemicals, my white cosmetical bag become black, cream boxes, everyting was in smth black. Even our toothbrashes were black, we were so scared to use them that went to buy a new ones. We didnt go to complain on the reception, as it was evidence they are not very helpful. And finally on the check-out they charged us additional $10 for service!The matter is not in $10, the matter is that their service not worth 10 USD, as there is no service!! The only plus of this hotel is its location, just between the sea and 5th Avenue. For my next trip to Playa del Carmen I would not stay at this guest house (not a hotel!!!) and woudl not reccommend it to my friends!

staff excellent, location perfect, continental breakfast excellent, only small complaint, two sinks, one had a mirror, the other didn't

perfectly located- right by the beach and the downtown activity on 5th Ave. can't beat the price either! we had a little trouble finding it though, since it doesn't say Illusion Boutique on the outside.

I had a great experience staying at this hotel.

If you are looking for value, this place is in walking distance from the ADO bus station (if you are coming from Cancun). It is also as close to the beach as you can get. It is a short one block walk down the road to a nice clean beach. The only negative I would say about this hotel is the pool on the roof is REALLY small. We got there after the swim up bar was closed, but that would be the only reason to get in. Otherwise just hit the ocean if you wanna get wet.

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Wonderful hotel staff. Fab location.

Nice, unpretentious hotel right in the middle of Playa's main drag. We had a roof top room with a nice view of the ocean and access to the pool. The rooms were clean and well appointed. The continental breakfast was a bit underwelming--just toast and juice/coffee. However, the staff was extremely nice and helpful. A tad bit pricey for the room.

What you'd expect from a mid-range Playa hotel. Had everything we needed. Clean, nice bathrooms, etc. Only complaint: we were given a large corner room (which is nice), but it was situated just above the open-air kitchen on the ground below, which led to some noise around breakfast time.

Well just hope nothing goes wrong that requires you to speak with the management (such as booming music so loud through the night until 7 am that you cannot sleep) because they will just call you a liar and say they cannot do anything to help you. Though the rooftop is pretty it is not worth staying somewhere where they do not value customer service. I have worked in the service industry for 10 years and know how to treat customers whereas the manager here could use a course on how to treat people. Side note: The regular staff is very nice.

This hotel is located in the best part of Carmen, it's cute, clean and a fantastic bargain!! I would recommend it to anyone!! My only complaint is that they try to push tours on the residents a bit too much.

Nice Boutique Hotel. Staff is friendly and helpful. Rooms are clean and decor is kept up very well. Continental breakfast was sub-basic but there is no shortage of food on 5'th ave. We expected a better view of the ocean from our room but the room quality made up for this let down.

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hotellvistelsen i sin helhet var absolut inte bra. Vi hade bokat två sängar men fick endast en dubbelsäng. Detta skulle fixas men blev aldrig av. Poolen var pytte pytte liten ( fick knappt plats med 5 pers tsm. Personalen var dock trevliga

Fräscht hotell med bra läge nära stranden och femte avenyn. Trevlig personal. Helt ok frukost. Rent. Det enda som går att påpeka var att poolområdet inte motsvarade våra förväntningar. Det var mindre, poolbaren var helt stängd. Så det kändes lite off. Men havet var ju nära och fantastiskt.Man fick även biljetter till solstolar.

ビーチのすぐ近くで立地はとても良いです。建物自体はそんなに新しくありませんが、部屋は清潔です。ただ、ゴキブリがでました。フロントに言うとすぐ対応してくれて、その後お詫びに？ワインをいただきました。アンラッキーだったのかもしれません。手頃な値段でリゾートを楽しみたい方にはいいと思います。

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Estancia agradable con muy buen trato. Destacar el ofrecimiento de diversos clubs de playa. Nosotros concretamente utilizamos el "INDIGO" y quedamos muy satisfechos

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otimo hotel, otimo local, otimo atendimento, adorei...

Precio / valor una muy buena opcion. Hotel sencillo pero limpio, ubicado y con todos los servicios.

El hotel esta en muy malas condiciones Anotaciones muy viejas.

El personal se porto muy atento y servivial, las habitaciones comodas, esta a solo media cuadra de la playa, apesar de que no tiene frente de playa nos permitio disfrutar de los camastros de otro hotel que si tenia frente sin cargo extra, definitivamente regreso.

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Gracias..

El hotel es excelente, la ubicaciòn perfecta en pleno centro, a media cuadra de la 5ta.avenida y cerca de las vans para poder ir a distintos lugares de playa.