Grand Sharm Resort - شرم الشيخ

I was visiting Sharm Al-Shaykh to get a “resort experience” while traveling the Middle East. I booked a room at the Grand Sharm Resort because it was a resort, it was in a good location, and the price looked affordable. Upon arriving at the hotel – I was happy to see that the hotel looked beautiful from the outside. This is when things took a turn for the worse. I greeted the receptionist and handed him my passport. He at first had trouble finding my name in his database and then told me that they did not have a reservation for me. I doubled checked that I was in the right hotel and after that was confirmed the man looked me up again. This time he found someone with a very similar name to mine (same first name- last name 3 letters off) and claimed he found my reservation. I saw the name and told him he was mistaken. I didn’t think much of this and considered it to be a simple mistake. He insisted that it was me but I informed him that I reserved online and so there is no chance my name was mis-communicated (and besides that the other man’s address (and country) was totally off!). Eventually he found my reservation and said I had to pay for the room right then. I informed him that I had already paid online using hotels.com and that the room was already paid for (just as a previous reviewer had mentioned). The receptionist told me that that cannot be the case and that I must be mistaken. The receptionist at this point started speaking to me in a rude tone and when I asked to speak to the manager he merely ignored me. At this point, their service became increasingly ruder and ruder. I assumed that when the receptionist ignored my request to speak to the manager that he was still working on my case or did contact the manager without my knowledge, so I decided to let the situation cool for a couple minutes. After 15 minutes it became obvious that they weren’t working on our situation (or much at all) and I stood up and asked again to speak to the manager. The receptionis

I should start by saying that this is a 3 star hotel, not a 4 star. The hotel has two story buildings of apartments built all around two pools and is full of trees and plants making the place look beautiful. The room was very comfy, with a very good air-conditioning inside the whole room, bathroom was very big but the shower looked a bit dirty. Food at the restaurant was also nice (buffet style with many options). The drawbacks. There seemed to be a lack of organization in the reception and between the employees there. When we first arrived they asked for my visa to pay for my stay while I had already paid online. I had to make a phone call to hotels.com, since they never offered a telephone device, to finally find out that indeed I had paid and they did not see that on the system. There excuse was that they only recently had started working with hotels.com I asked to extend my stay for some hours since my flight was late at night, the employee said that this could be done until 10 pm and I paid. When the check out day came they called and said that we had to leave the room by 6 pm. We took our time and left around 7.30 pm and they agreed that they won't charge me any extra. Not that if they planned to do so I would have paid. The only reason I might suggest this hotel is the good price. - I need to mention that a friend I met there left from day one and went to another hotel because his room was very dirty, so just consider that as well. -