Grand Royale London Hyde Park - لندن

في وجهة نظري يعتبر مستوى هذا الفندق معقول ويستحق النقود. موظفوا الإستقبال يعملون بإحتراف وعندما أبلغت عن مشكلة تسرب المياة من خارج غرفتنا تم التعامل معاها في الحال. حجم الغرفة معقول بالرغم إن الحمام صغير إلى حد ما. ولكن يبقى جيد كموقع وقيمة إجمالية. أعتقد إنه قاعدة جيدة لبضعة أيام في لندن. قريب جدا من المترو وسوف أقيم هناك مرة أخرى بإرادتي لو زرت لندن. الشكوى الوحيدة هي أن الغرفة باردة جدا قليلا في الليل لتروق لي.

يقع الفندق في مواجهة Hyde Park وعلى مقربة من وسائل الموصلات، والمحلات التجارية، والمطاعم. وطاقم العمل رائع، وأثاث الغرف لطيف بالرغم أن الغرفة المنفردة تطابق تماما المثل البريطاني القديم: لا يوجد مكان لتمدد قطة. أنا أفهم المزايا الإقتصادية لزيادة عدد الغرف ولكن في بعض الأحيان يتم بطريقة مبالغة.

البهو جميل ومزخرف جدا. بالرغم أن الغرفة صغيرة إلى حد ما ولكنها لطيفة بما فية الكفاية وتبدو قيمتها لائقة. لسوء الحظ غرفتي كانت في خلفية الفندق وكل الحائط الخلفي للغرفة عبارة عن نوافذ. ستائر النوافذ كانت شفافة (وإحدها كانت مكسورة) ومع كل ضوء الشارع المحيط، لم تظلم حجرتي أبدا. بالإضافة إلي أختلاف الوقت، مما أدي إلي إختلال ساعتي البيولوجية. ندرا ما إستغرقت في النوم. غرف النوم يجيب أن تكون مظلمة. كنت في رحلة عمل إلى لندن، ولذلك بعد يوم من المقابلات، كنت في حاجة للعودة إلى الفندق للراحة قليلا ثم الذهاب لتناول العشاء في مكان قريب بالخارج. وهذا يعني تناولي الطعام في Queensway، والذي يعتبر بالتأكيد مكانا شعبيا. ولذلك ربما كان من الأفضل أن أقيم في حي أخر.

موقع الفندق رائع. حيث أن المبني غارق في الهندسة المعمارية والتاريخ. طاقم العمل رائع. الغرف صغيرة جدا ولكن تم تجديدها حديثا. والأن إلي الكارثة. أنا أعمل إستشاري تجزئة ولذلك وجدت الموقف معقد. حيث أن الأدارة كارثية، لا يوجد متابعة، كل منهم يلقي بالمسئولية على الأخر ويتحجج بالأخر، يتكلمون مع العاملين بإستخفاف. عادة عندما يسود هذا السلوك في إدارة ما يصيب العاملين. ولكن لحسن الحظ أن الفيروس لم ينتشر. بالرغم من كل المشاكل (ضياع الغسيل، كوي سيء للقمصان، ونسيان طلبات خدمة الغرف) فقد كان الأسوء هو عدم قدرتي أنا وزملائي في العمل من أستخدام خدمة Outlook لفحص بريدنا والعمل من الفندق بسبب سد المنافذ في جهاز التحكم. عندما طلبنا منهم مراجعة ذلك مع تقديمنا الحل التقني في اليوم الأول لم يتم فعل أي شيء. كان لازما علينا أن نكرر الإبلاغ عن المشكلة وحلها إلي كل مدير في المكتب لمدة 3 أيام متتاليين. وفي اليوم الرابع ظهر فني الدعم التقني وأعطانا أجابة بسيطة وهي أن المشكلة بسبب سياسة الشركة وهو لا يعرف السبب. وعندما سألنا لماذا فندق يستضيف رجال أعمال يمنع وصل شبكة الأنترنت إلي حسابات البريد الإلكتروني لشركتنا لم يستطيعوا الإجابة. مع كل إقامتي في فنادق حول العالم لم أصادف حظر لخدمة البريد الإلكتروني.

نعم. الغرف صغيرة ولكن بمجرد أن تعتاد على حقيقة أن معظم الغرف الفندقية في أوربا صغيرة، سوف تحب هذا الفندق. الألواح الخشبية في البهو والدرج قيمة. خدمة Wifi، والتي تعتبر شيء ضروري لنا، تعمل بشكل جيد. الغرفة كانت نظيفة ومريحة. الحمام يحتوي على حوض استحمام كبير (وماء ساخن)، ومرحاض، وحوض عميق. يوجد بالجوار محطتا مترو أنفاق هما: محطة Queensway ومحطة Bayswater. يوجد محلات هدايا تذكارية ومطاعم على طول الطريق إلى المترو (قم بإلغاء الإفطار باهظ الثمن). أنا وزوجي استمتعنا بالإقامة ونوصي بهذا الفندق لمن يسافر إلى لندن.

Exactly how the hotel was described! Perfect location! Safe! Defintely would stay there again!

The hotel employees are very rude and the service is very bad. Not recommend to stay at this hotel in future

Location is great - near Kensington Garden, 15 mins from Paddington, 30 min transfer to Heathrow. Rooms are nice. Lobby has old-fashioned wooden style.

We really liked the stained glass/dark wood look of the hotel and the lobby did not disappoint- an enormous flower display does wonders! The bar is a little small but has interesting history. It is a shame the hotel does not make more of the history of the building- it would have been nice to know some of the past it has. The rooms were small but had everything that was needed for a decent night's stay. Very helpful staff on hand to help. Very accommodating with a room problem.

Pleasant staff gave me an upgrade to a club double. Though very, very small, the room had everything I needed. Would not be comfortable for very large people, but it suited my needs really well. Very helpful and pleasant staff.

لم يترك هذا النزيل تعليقًا.

لم يترك هذا النزيل تعليقًا.

لم يترك هذا النزيل تعليقًا.

We really enjoyed our stay at this hotel. I have stayed at many hotels in London, and for the price, this was fantastic. It is a really beautiful old hotel, and although the room was a little small, it didn't feel cramped like most London hotels. I would absolutely stay here again, for business or fun.

The single room in the hotel was on the ground floor in the corner - a very small room (had 3 steps to get to the bed!) but it was clean, the bed was comfy. Fire alarm went off at 3am in the morning which was a bit of a rude awakening, apparently someone forgot that the hotel was a non-smoking one! The location of the hotel is fantastic, a stones throw away from Hyde Park, Queensway and Bayswater tube stations and great bus links into Oxford St.

i liked the hotel and area fine, however, the window in my room was broken (literally pulled away from the frame at the top) and it was a bitter cold, very windy night. The wind and noise of the road came right in but I was too tired to ask to be moved. The heating made up the difference for the most part. The good news is when I made a complaint and showed them the issue I got a personal email from the FOH manager thanking me for letting them know and offering to make good on my next stay. I would go back and give them a second try.

original room was fine but the wardrobe was badly designed/installed which meant there wasn't enough room to hang shirts or jackets from the hanging rail which was very odd. I raised this with reception who moved me to a larger room with better wardrobe space.

My wife and I had a very pleasant stay in a beautiful hotel in a great and convenient neighborhood. Yes, our room was small but we knew that going in. Great lobby, cute little bar, and everyone was lovely...

Very disappointed

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Do not what ever you do stay in any basement rooms unless you want a six am early morning call as they throw the laundry down the steps directly outside your room ....Not sure that was a queen sized bed more like a standard double Basement windows seriously in need of double glazing

Hotel is around the block from the Bayswater tube stop, very convenient. The neighborhood is quiet, near some restaurants and a shopping mall. The lobby is ornate and the rooms are modern. All pictures that I saw online were accurate. The room had just enough to space walk around the comfy queen sized bed, so its small. Like step over your suitcase to get into bed, small. There is a wardrobe with some hangers but the wardrobe is about 6 inches deep, so you can't hang up clothes and shut the door. The bed had some hairs in it, mirrors with fingerprints, dirt smudges on the light switches and bathroom door. So it was more dirty than I expected. The shower, which had good water pressure and heat, has no curtain but a 6 inch glass partition and water can splash out easily. The room above us had issues with this and water dripped into our bathroom. It's a no smoking hotel, but our floor and room smelled smoky many of the nights we were there. The room key card also deactivated itself everyday. The wireless internet is only in the lobby. Wired internet is in the room and cord is included. Hair dryer is in the desk drawer. No lock on the pocket door into the bathroom and no deadbolt on the room door. When telling the front desk about the smoke or key issues they were dismissive, saying that just happens sometimes.

Friendly and accommodating staff, as I changed rooms upon arrival. The room I got was comfortable and had everything I needed for a good nights sleep. No restaurant to speak of, but great location for central London business. Will return.

Our room was in the basement. Really small as many hotel rooms in London. The shower emanated sewer smell. After asking to change it they told me there were no other rooms of that price category. After opening the windows the smell went away but not my anger.

(1) the room was too small; (2) desk staff did not seem to have the authority to discuss amending the terms of our stay in include breakfast ... we wanted to know how the inclusion of breakfast would increase our daily cost; (3) the bathroom was clean and comfortable ... the water was hot; (4) one night we were awakened by the strong smell of something burning (it smelt a little like electrical wiring) ...when I approached the desk, the night staff advised that staff who were on duty earlier had noticed it, gone outside to see (or smell) where the problem was and concluded that the problem lay outside the building. The staff did offer to have our room checked the following day and offered us another room... I believe an adjustment was made to our bill to provide a complementary breakfast - the issue was that we were not provided with a comforting assurance that there was no problem.

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For what you pay its an excellent hotel. Rooms are small but thats what you would expect of london.

good location 2min walk from Bayswater, rooms were clean, I'm afriad that's the only good thing I can say.Night 1,Nov 28th, our room on the ground floor, had no heating, a huge draft blowing in the window, someone had tried to fix with selotape, unsuccessfully, was so cold couldn't sleep very well under our thin duvet.Night 2, asked for heating/window to be fixed, or new room, were given a sheet/blanket which helped somewhat but was still a draft blowing on us, on a very cold night of freezing temps.Morning 3, asked again for new room, was told it would be sorted by the time we came back later that evening.Night 3, was assured it had been fixed, but it wasn't, then told it was too late to get another room,so we were transferred to a sister hotel in Notting Hill, and had to come back the following morning to leave our bags.Night 4, given a nicer room, with heating/no drafty windows, and a bottle of wine/chocolates to apologise, which was a nice touch.Morning 5, woke and electricity gone, tried to shower in dark bathroom but no hot water,no phone,no internet,no hairdryer,no iron.while going down the stairs instead of the lift, came across a breakfast room, full of breakfast, noone had told us about. Checked out amidst many unhappy people with wet hair! Everytime we were at reception there were lots of other people complaining. I feel sorry for the people who work there, it could be a great hotel.

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Pretty, old-world style inside, more modern rooms. Fine for basic needs - not more than one night, creaky floors, noisy neighborhood, hostels around each corner. Had the tiniest room in the world at first, could barely move around the bathroom (shower stall only) and woken up by dishes/noises as right next to the kitchen. Switched rooms to nicer room on higher floor with balcony, however extremely noisy throughout the night, uneven bed and each floor board seemed to make more noise than the last. Staff was great to switch rooms, very helpful. Though will not be staying here again.

Lovely facade, but felt like a dim, recently deserted night club on entry. Staff uniformly miserable. Public spaces potentially lovely, and my room was really well appointed / decorated (close), but drains, aircon and sink plug didn't work. Everything impossibly cramped, e.g. needed to move table to either sit down, or open wardrobe. WiFi (claimed to exist) didn't. It is nearly very good, but let down by crowded tiny room, poor maintenance, and dismal staff = (No cigar). Location convenient, but a bit too far down Bayswater for real "comfort and security"

لم يترك هذا النزيل تعليقًا.

لم يترك هذا النزيل تعليقًا.

لم يترك هذا النزيل تعليقًا.

لم يترك هذا النزيل تعليقًا.

This hotel had easy walks to two underground stations and Hyde Park. Lots of restaurants and shops nearby too. The lobby was as lovely as pictured but our room was in the nondescript basement. Upstairs would be nicer but it was clean and fairly quiet in good location.

It's a nice old building, updated tastefully but showing signs of wear and tear in some areas, particulary the skirting boards and tiling. My room was in the middle of the building, which meant that I had no 3G connection, but you do get free wifi. Location is very convenient for central and west London but it's not the most salubrious neighbourhood; seemed safe but it's not posh. Service was fine althoug they had to be reminded about my request for the ironing board!

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Great staff. Room was small; however, based on research we expected this, besides who goes to London and stays in their hotel room. This was our first trip to London and England. Would not hesitate to stay at this hotel again.

Quiet room very clean. Helpful staff. Very close to underground station. Safe neighborhood. would book again

Nice hotel.

Fortunately, my stay was for only one night. The room would have been impossible for any longer. I was totally ripped-off. Unfortunate. The location was what I wanted and the rest of the hotel semed acceptable. This hotel was in no way up to a four star rating and the value was terrible. Two star would be more appropriate; avoid this hotel at all costs.

Original room 309 had problem with basin waste draining slowly. When we reported this we were asked if this was our first stay which was a strange question. When we said yes we were told it would get dealt with.Would it have been if this was not our first stay.When we returned later that evening the problem had not been resolved. When we went to reception we were immediately offered another room and even shown two rooms to choose from, excellent service. The choice of tube stations makes this an excellent location to stay in and is close to Hyde park and even Oxford street can be walked to in about 30 mins. Would use this hotel again as staff were very attentive and rooms are what we expected in a converted Georgian house. Keep up the good work.

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We enjoyed the stay and would use the hotel again, we would also recommend this hotel to others.

To start with the positives, the hotel was clean and presented well. The room was newly refurbished to a good standard. The hotel was also in a good location, close to Queensway Tube stop and Hyde Park. On the negative side, we booked superior double room which on the top floor which was very small. The room was also unbearably hot. The heating in the room was not on and we turned the temperature down to 17c hoping to cool it down, though the air conditioning wasnt working as it should so this had little impact. We ended up 'sleeping' in a room which was north of 30c with the windows wide open and a building site was down the road, together with a hostel and hence addditional noise. Only the BBC channel worked on the TV which was not so much of an issue. The shower only had power using cold water. A dribble of luke warm water was achieved when holding the shower head at knee height which is not much use. Given what we paid for the room, I would not recommend this hotel.

Ok hotel, Great location. Extreamly clean but EXTREAMLY small room. Did the job for the 2 nights. Wouldn't pay full rack rate but would stay again if there was a special rate. More like a nice B&B than a 4 star hotel.

I encountered a number of problems at Grand Royale: First, the receptionist at arrival was not the most welcoming and claimed I had to pay on arrival, despite the fact that I had already paid online. She eventually recognised her mistake after a number of phone calls. Second, the water supply was not working in my room: the taps were not working properly, the shower was not working and the toilet was not flushing very well. I was allowed to access another room for the shower in the morning. Third, my room was not as clean as I had expected. Fourth, there was no mobile phone coverage (O2) in my room, and last, my room was increadibly small (although that's a common problem in London hotels). For all these reasons I found the hotel to be overrated and I don't think it offers the standards that you would expect for the price that was charged.

hotel was very clean and homely , staff were helpfull when needed and the hotel had lovely old style reception and sitting room very nice, rooms very fresh and clean a bit on the small side but still very cosy. overall very happy with the hotel it is only 1/2 mile from oxford street ,bus and tube outside the door pat cork lreland