Azul Fives Hotel By Karisma - شاطئ كارمن

Reception totally inadequate and lacking. Wonderful food. Very kind staff.

We have a great time with the kids and our friends the food was excelent and the services was great the hotel great for kids and kristian at the front desk was súper he let US check out late in our last day with no charge since our figth was cancel because of the weather loveeeee it !

It was ok, beach isnot the best.

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the manager is useless and they charged us 90 $ for every guest that came over even for 20 min

stayed here for one night - new hotel and impressive rooms with 2 toilets, two tvs and all looks modern and clean. However, there was no hot water!, in addition the back door leading to small terace area was defective and did not lock, some of the lights could not be switiched off at night and the safe deposit box was faulty. The final straw was that our room key stopped working due to a fault with the door system which required two members of staff to sort out. So summary, nice looing rooms and design, but lack of attention to the basics such as water and locks. Ok for a day or two but would not recommend a long stay.

The Azul Fives was surprisingly wonderful! After many visits to Cancun for the past 20 years, didn't expect any different from this location. Not that Cancun is bad...it's actually wonderful-just avoid it during spring break or graduation! Totally different! Went for a family wedding & stayed in the King Suite. Wow! Absolutely beautiful! Although there was a hint of mildew when we first arrived. (Building 9) and the elevator reeked of mildew. We let them know at the front desk so hopefully, knowing about the problem, they will get that fixed. Can't say enough about the service---we were really impressed! EVERYONE-even the yard maintenance crew, spoke to us. This is an all-inclusive resort & they know the tips are already included, so we were delighted at how everyone was so outgoing, friendly & helpful! The food was spectacular! The pool bars were awesome! We all gathered at the pool on the beach. The constant breeze kept us all coming back to this pool and not the ones near the rooms. Although I do have to say, the size of these 2 pools is amazing & beautiful how they wrap around all the buildings. We were here from June30-Jul3, so it was about as hot as it was going to get! That's why we always went to the pool with the breeze! We would highly recommend staying at the Azul Fives. We went into the town of Playa del Carmen...a $15 cab ride each way. TONS of food/bars & shopping on a pedestrian street...5th Avenue. Looked like it went for a mile!

We stayed there for one night. It is a little north of Playa del carmen, further than you can walk. June 2011, they just open 6 monthes earlier so everything was in mint condition. Very nice rooms and restaurants with modern feel to them. The food and drinks were reasonably priced. There are many bars and food place located around the grounds. The pools are the biggest that i have seen. I believe there is a piece of pool outside everyone room. It has a resort feel to it.

wonderful swimming pool but better to be all inclusives in this place... lovely anyway...

wonderful swimming pool but better to be all inclusives in this place... lovely anyway...

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The beach was the worst I have seen in years!!!, the pools have no heat, and was cold in November and early December. If you are going for pool, then great...but if you are going for the beach forget it...Also, they talk about the great Penthouse with jacuzzi, (OMG) the jacuzzi does not have heat, and it works like a bathtube.. Terrible place!!!

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très bonne prestation. tout a été fait pour bien nous accueillir pour notre voyage de noces. la chambre était gigantesque. demandez-en une plutôt côté piscine. au niveau du service, tout le monde est très accueillant, compétent, et souriant. hôtel parfait pour les familles avec enfant. seul petit hic, la connexion internet non incluse (sauf au lobby) et l'absence "d'infirmerie" (si petit bobo), mais rien de méchant...

Anlage super Service ausgezeichnet!! Strand mittel, da Felsen im Wasser Zimmer grosszügig, aber nie sauber geputzt Essen sehr schlecht!

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Hotellet var bra og nesten nytt. Skuffelsen var at vi bestilte et hotell i sentrum av Playa del Carmen og fikk et kart ved bestillingen som viste at det var i sentrum, men det viste seg at hotellet lå 7 km fra Playa del Carmen. Hotelelt var bra for barnefamilier, men passer mindre for bare voksne. Det meste var tilrettelagt for barn. Vi lærte at vi skulle svare "Exellente" når de spurte hvordan vi hadde det. Det var et visst salgspress for at vi skulle kjøpe leilighet i hotellet, noe vi syntes var upassende.

Mi estancia en el AZUL FIVES by Karisma de Playa del Carmen podría resumirse en cómodas y atractivas instalaciones en asombroso estado de mantenimiento, cálido servicio de excelencia, impecable gastronomía gourmet, si a todo esto lo enmarcamos en un paisaje paradisíaco con una vista hermosa de la isla de cozumel desde su playa privada, se convierte en una experiencia altamente recomendable. Precio mínimo a pagar, una distancia de 10 minutos lo separan del centro de la encantandora Playa del Carmen Hoteles.com servicio impecable

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