Platinum Residence - وارسو

apartment was absolutely spotless and posh and modern, however if something breaks in your room you can be waiting up to an hour for it to be fixed in my case it was the oven had stoppped working so i had to fone reception 5x before anyone came out and i was in the middle of cooking so meal was ruined. they everntually turned up to give me a key to another room to go and cook my food which was all the way across other side of hotel. Was so looking forward to the spa and wifi however you have to pay 50zloty for spa and about 10zloty for wifi, what a joke! and breakfast was very dissapointing, we were sent across the way and paid 40zloty for breakfast buffet. Hotel is in a shopping centre. But location is terrible you have to get taxi to it! no way near central Warsaw!

Everything was great, the only thing was the front desk wasn't helpful. For instance, wanted to order take out but they weren't helpful to give any guidance in how to do so. Otherwise the room was clean and stocked with a fridge and microwave, stove, pans,and pots, and silverware and a kettle. The bathroom was therapeutic and relaxing.

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I've stayed at these apartments many times and rate them highly in terms of cleanliness, qulaity of service, friendliness of staff and quietness of the rooms. Negatives for this visit were; I arrived late and had to leave a cash deposit, but had no cash on my - so I had to make a trip to the cash machine. There was no towels in my room when I arrived, but fortunately the conceirge had a few spares. Some lights were also not working in my apartment, but overall I enjoy my stay there.

The staff had been to the soviet school of hospitality the rooms were huge but there was neither balcony nor quality in bed linen or anything else its an apartment not a hotel a bit like Ryan air everything costs something extra. A couple stars off an is about right.

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Whilst not the most central hotel, location was fine. Apartment was fantastic.

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Just a short tram ride to the Old Town or to Central Railway Station, most sites found around the Old Town where you can walk from each attraction. Hotel situated in a mini complex with restaurants, cafes & supermarket - perfect as rooms are self catering but if one does not want to cook, there are restaurants to eat at. Rooms spacious with all amenities including all cookware for self-caterers. Hotel staff very friendly and able to answer questions. We bought a 3 day bus/tram/metro pass (48PLN) which was a much easier and cheaper way to see all the sights. Would definitely recommend this hotel - good value for money!

Nice modern apartment if you want to stay not only in 1 room. Includes a kitchen, living room, and located quite area. Close to some small shopping area. Worth to repeat.

Nice flat, clean, everything as advertized. Location was a bit out of the way, but with good weather it would be fine.

UTTERLY FANTASTIC VALUE, GREAT ROOMS, GREAT STAFF AND GREAT FACUILIYIES CLOSE BY, WOULD HIGHLY RECOMMEND

Everything I needed was simply a phone call away. The staff was wonderful.

It is quite comfortable to stay in this hotel,nice balcony,quite cleanliness. I will book this hotel when I come to poland next time.

15min walk to city centre. Great apartment. Shame you have to pay for wi-fi. Loads of Poles there.

good location, but beds are too small for a couple. It is the only big negative point of this hotel.

The hotel room itself is really nice and the receptionist although not the most polite in the world did speak English which is much appreciated. The room itself was spacious with a nice balcony however the main gripe was the cleanliness of the room. An extremely dirty frying pan, no iron, no milk for tea/coffee and the balcony floor obviously had not been cleaned in some time. The room itself its 4/5 star quality but the cleanliness really let's it down.

GREAT APARTMENT LIKE FEEL. CENTRAL LOCATION. LUXURY SURROUNDINGS. GREAT STAY FOR EXTENDED TIME

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This isnt really a hotel as much as it is an apartment for rent. Nonetheless, the apartment was quite nice and comfortable. Couldnt find anything wrong with the apartment. Reception is only open from 6am and we had to leave at 5:30am the next day. This wasnt a problem after speaking with someone at reception the night before. All in all, id probably stay here again.

This is a quality place, with superb amenities, at a very good price. A bit out of the way but not a big deal thanks to taxis always available.

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Very nice room , clean loads of space I would use the hotel again , you will not find a hotel room of this quality at the price I paid in any English city there is a very nice Polish restaurant 2 min walk down the road.

Awesomely appointed studio suite, but nary an instruction about how to use washing machine (new to me). So new that the particle board cabinets were still gassing off; perhaps just needs a good airing? 17th floor with fantastic view of Warsaw skyline--fog in the morning, clear evening. Although breakfast not incl., there was fridge, stovetop, etc in the suite, and great options on the main floor for nosh. Location v.good for me--I walk everywhere and this allowed different paths through different areas than prev place in Centrum. All requests (very few here) were accommodated with graciousness, and staff were helpful and generous with their time. My particular issue was being stuck in Lift C for 20 minutes with no way out. Staff on intercom assured me service was soon on its way, but an anxious person likely would have had a major episode. Me, I had a book to read :) Great rate thru Hotels.com. I would return.

Clean, convenient, friendly, affordable – great place to stay

Very comfortable and modern apartments.

The Platinum Residence is actually in a condo building. I have a feeling these are unsold condos that are being rented out as hotel night stays to help fund the vacancies. That being said - they are beautifully decorated and come with at least some kitchen basics that let us cook in one night and get an escape from eating out. There is a great grocery store and wine shop attached to the building. SUper convenient! The one downside was the service...meaning NONE. They don't seem to care and don't have the mentality of a hotel. We booked with the idea that we would be getting free WiFi and access to the gym, but upon arrival these were only given to us for an extra (ridiculous) fee...so we declined.

THe Platinum Residence was a pleasant surprise. Really good rates for a brand new hotel with amazing views of Warsaw. They are very strict about the 2pm check in time so don't get there early. THey turned me away for 3 hours. Maids also do not service the room every day, only on request. I would totally go again. Good restaurants and shops right down stairs.

Polite and helpful staff. Very disappointing that a hotel of this quality doesn't provide free WiFi in the room. Will seriously consider other options on my next visit to Warsaw.

The Hotel/Apartment is very high quality. It feels like beingin a brand new apartment. This was my 3rd stay in 1 year. Changes are that Internet in the rooms is not free which for me is a major negative these days. Also I arrived at 22.30 and now all irons now have to be requested, but housekeeping was closed so no irons were available.

Fabulous

The hospitality was very good. We enjoyed our stay.

Convenient location with secure garage and reasonable walking distance to Old Town. Minor issue that bathroom did not have internal ventilation and there was no air-conditioning in our apartment. Excellent layout with separate location for bedroom although billed as studio. Restaurants and supermarket in lobby very convenient.

Very satisfied.

Our A/C did not work on a day that was 31 C! They said that A/C is not included. We were very angry. And we had to wait until the next day to change to another room with A/C (OR upgrade). That was a bit ridiculous. We could hardly breathe. Having said that, the staff are quite nice. The apartment is very beautiful. Everything is there. Supermarket downstairs was convenient, so was the sushi restaurant!

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It was excellent stay apart from not extending our departure time after they gave us a word to extend the departure time four hours and charge us half the rent and we accepted that. This caused a confusion to our plans.

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Loved it.

Great Hotel !!!

Good appartment hotel...well equipped rooms, comfortable, modern and clean.only real complaint is minor...the DVD player had been hooked up by someone that clearly didn't know what they are doing...wrong cables used.

Especially recommended for families

Relatively new hotel. Classy rooms, service at the reception is good at normal hours but at night there is a guard only who cannot help as much. Room cleaning must be ordered before 9 in the morning if you want cleaning for the same day. Room had a small stylish kitchenette, balcony (which could've been cleaner), sofa and a seperate bedroom. Room still smelled very new and fresh and everything was shiny. Very good value for money. Negative side... no breakfast package possible, breakfast had to be bought at one of the restaurants in the same building. Positive side. Same building complex with Hilton which had a fantastic restaurant and hotel lobby bar which we used. There is also a charming spa which you can use for free after getting a coupon from the reception. Spa has both turkish and nordic saunas, jacuzzis and swimming pool. There is also a casino in the same complex and they give free drinks for first time visitors. Platinum residence also had its own driver who was fluent in english, had a comfortable mercedes and didnt charge much more than a regular cab for the ride.

The Platinum Residence was amazing, I felt like a VIP. I stayed in the studio apartment and it was wonderful. It was very spacious: equipped with a stocked kitchen, lovely sitting room, open bedroom, beautifully done bathroom and a huge terrace. Food wise it was connected to the Hilton so as a guest of platinum I had access to the restaurants of Hilton. There is a built-in spa, gym, and pool (all indoor) but I sadly didn't get the chance to enjoy because they were doing the yearly maintenance checks during my stay. The security is as if you were in an appartment building, for example you need your hotel card for everything: it opens the doors, and it turns on the appliances on in your room which males the hotel very efficient and green in some aspect. The hotel did have a wonderful concierge that booked my dinner reservations. One of my favorite things is that they gave me an early check in to noon and a late checkout up to 2pm. And since I arrived earlier then that they held my luggage in a secure while I went and explored Warsaw. The only negative parts is that the hotel is in a tranquil area, a little of a hike from downtown, but the hotels cab service was very inexpensive; and myself speaking only English I was upset that the in room cable didn't have all English channels, but at the same time you barely spend any time in hotels and overall it was an absolutely amazing, convenient, and elegant place to stay and I hope next time in Warsaw to stay there again.

We stayed 2 nights in Platinum Residence. The location was ok. Just 5 min bus ride to the center and to the old town. The hotel was situated in a developing neighbourhood so there wasn't yet anything interesting. The hotel itself was very nice and totally new. The rooms (apartments) were cosy and clean. The beds were very comfortable. Some restaurant services were available at the small gallery downstairs. We had a breakfast there at the cafe.

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I was staying for weekend in this apartment and i would say is best of hotels what i was staying in warsaw ! room nice and clean , full kitchen , 2 flat screen tvs one in living room one in the bedroom No free internet this is minus but i can live with that ! You have to give your key back to reception before 9 am to your room get clean and services . Had amazing view from floor 18th Overall is 4.85 star stay for me

This property was the perfect place to stay if you wish comfortable, quiet, and some luxury in Warsaw. The hotel is attached to a small mall that has restaurants, fast food, a medical center, and is linked to the Hilton with its pool and spa services. It is a bit out of the way from the train station or other shops which is only a minor inconvenience. The staffs were amazingly helpful and our slightest request was seen too immediately. The price for the apartments was modest by any standard for a major city and I would not hesitate to stay there again and again.