بست ويسترن بريمير إنترناشونال ريزورت هوتل سانيا

We've been travelling a large number of different countries for the past 5 years, stayed at more than 30 different hotels and never written a bad review before. But I have to warn other travellers of this hotel. 1) The rooms are not on the ground floor - it's in a basement. 2) There's seepage of water into the rooms, resulting in wet floors. 3) There's mold growth everywhere - probably due to the seepage problems. 4) We wanted to move out of the basement, but they only had basements rooms available for families. 5) Our family was then separated for 2 nights in separate rooms. 6) They advertise with nice restaurants - incl. a steak restaurant. There's no such thing there. Only a Chinese restaurant that takes more than 1 hour to make very simple rice/noodle meals (only after 5PM that is). 7) No one can speak English - some understand basic words. However, I got connected to a very friendly manager over WeChat after a lot of discussions with the staff. I guess the hotel can be nice for Chinese guest that do no stay in the basements - the pool area is pretty good and it's very close to the beach.

good breakfast , only. 8-10minutes from airport to hotel . but the price of food of restaurant closeby are not worth that price, mostly is seafood. I order some simple dishes like pan-fried vegetable cost RMB4x and pineapple fire rice RMB88, taste just so so , not worth the price, the food in hotel is much better. Nice hotel and good to stay! the staff are very helpful too ,they have shuttle bus for going to beach or 5mins walk from hotel to beach. Good hotel to stay

For an international chain I would expect an English speaking concierge. Tourist maps and suggestions on what to see would have been appreciated.