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Bad experience at the hotel bar. Poor service.

I have very mixed feelings about my/our stay. I used my free night then my daughter and I had 6 more days booked. Our checkin lady was less than friendly and this happened a few times over the week long stay with some staff not all. When we contacted about issues often told too busy but never got back to us. I thought we paid for this stay not them! In the first hour of checking in, had to contact twice about bags even though told were in the room, then someone came to check the room bar, though room was suppose to be ready, then some one else came as didn't thing it was occupied. Room wasn't made up the next day and one other have to contact. then it was half done , had to ring for toilet paper. Weren't told about wifi so used all mobile data. No price list for mini bar. Tv cutting out., then didn't work so asked for batteries. The person that came up said" look its on and its a new system", we said be our guest and try it then. So he then gave us a new remote. still cutting out. Few other things and may seem small but when it was each day and you pay good money to stay in a "quality" hotel, its not good enough. I already told staff and filled out form on line when there, nothing. When checking out had the same and just took bottle wine off bill. I'd rather pay the $20 and had better time. I have waited a week to fill this out to see if anymore contact but no. I do believe in giving good feed back to those that did make out stay pleasant. Room clean, location good.

Great staff and great service

Service was amazing from the moment we arrived. The concierge was very helpful and check in was quick and easy. The huge flower arrangement at reception was a wonderful greeting for my partner. Our room was on the 9th floor with a view out to the street but we didn't hear much noise. The room was spacious and amenities were as required. The bathroom was slightly dated but the towels were lucturious, really thick, soft and huge in size.

Very expensive. There are better and cheaper option in the same area.