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The location is spectacular for touring London within a short walk of the Tube and bus stops. It was clean and pleasant and they did have both down and hypoallergenic pillows in the room. The orange scented body wash was also a treat. My only complaint was a rather old lumpy mattress—not what I’d expect at this price.

Staff were all pleasant throughout our stay. However, we left a valuable item in our room, and the hotel have informed us that its not there. The item never left the room during our stay and we are 100% certain it was in the room. They have informed us it is not there. Very disappointing.

Hotel overbooked so they didn’t have a room for me when I arrived and had to find space for me at another hotel

The room service do NOT clean after 3pm

We got the small room we didn’t order The discussion with the reception was not pleasant I will not return to this hotel