هيلتون أورلاندو ليك بوينا فيستا - Disney Springs®‎ آريا

The room was fine but the TV remote was slow to change channels The refer is warm when we arrived here was my big issue...when we arrived late on our first night stay our key was deactivated. My wife and i had our hands full and extremely tired from being at Disney all day. We had to take everything with us and come to the front desk. i spoke with the manager, she was nice but very quick to tell me that we booked a room with (whoever it was, expedia or someone) and that i booked two separate days. I did not, i make one phone call, had one itinerary with both days, one confirmation number, etc etc. i asked for a concession for my wife and me having to lug everything downstairs...she told me, we don't do that but if i want to come and look at her screen i was welcome to do so....i said no that "i had no desire". i didn't ask for a free night, i ask for a concession, it could have been a breakfast or a cup of coffee...neither would cost the hotel much if any. i am a business owner and what i tell my employees is..."if you don't take care of the customer, someone else will". While i am a Hilton Honors member (whatever that means) i do not feel an obligation to stay at a hilton nor the 35 some odd folks that travel in my organization.

It was a very clean Hotel and extremely close to Disney Springs. We rode the shuttle to Magic Kingdom, and it arrived on time both for the pick-up and drop-off. The Hotel offers free DVD rentals which was cool for our daughter. The Hotel also has a Benihana attached. We enjoyed that restaurant twice in our 4 day stay. There is a pool, however, we did not utilize it. It's not a resort style pool, but it was nice. We just didn't have time to use it. We'll definitely be back!

Clean. Pleasant

The water from the bathroom was soaked into the carpet outside the bathroom. It must have been wet for awhile. Both my son and I both are allergic to mold and could breath and got sick. They took the resort fee off, I told them that they shouldn't have put anyone else in the room until they fix it. Also the rooms and the property were very humid.

Hotel was nice, and it was clean other than the stairwell. Elevators were either slow or always in use. Check In was quick and friendly, valet and bell hops were also great. I didn’t expect or see the need for the resort fee. They give you 2 coffee comp cards per day, and expect you to stand in line to cash out with a ticket, not happening. I’ll take my coffee and go as any other hotel would offer. Concierge wasn’t very knowledgeable about the restaurants on property. My son and I have to eat a gluten free diet and I didn’t feel I could trust the 2 resort restaurants to do that for us. Hotels and tourist areas should really try to accommodate food allergies better.