هيلتون أورلاندو ليك بوينا فيستا - Disney Springs®‎ آريا

The desk staff were great, the lobby was clean and smelled great. We had booked the king size room and unfortunately they had none available. They did offer us a double Queen and did not charge a resort fee. When we got to our room it had a horrible musty stinky smell. The cabinet doors were falling off of the hinges and the room was not up to par. We did stay one night and the following morning I did ask for a different room. They did move us into a king without charging us additional fees. The room was slightly nicer. The bed is comfortable the pillows are great. The refrigerator froze every single thing that we put in it. On our last night stay we were locked out of our room. We were told that it was because the third-party booking (hotels.com) did not tell them that we were staying for another night. The morning that we were leaving I did go to the front desk and complain. We had brought her own Keurig coffee pot the staff had dropped it on the ground and broke it. They did not take responsibility for that. They tried to charge us the resort fee and the parking which we were told was included. They did relent and take it off of our bill. They also tried to charge me for do two drinks from the bar that they said was charged to my room which in fact I paid cash for it. All in all I would not stay at this hotel again. There are way too many hotels in the Orlando area that are less expensive and nicer than this particular Resort. I have to add that the bus driver that took us to Animal Kingdom had no idea where she was going and actually ended up with the Magic Kingdom. She was never clear on where the bus was to pick you up at the end of the day and it took us over 30 minutes to find our location.

Hotel was very clean and comfortable . Pool area was beautiful . And easy walk to Disney Springs using the walkway bridges.

hotel was very clean and kept to covid standards. we felt very safe.

Great location. Very friendly staff. Rooms dated. Few plug ins in room. Only USB port plugs on desk, not near bed. Charged phone at desk.. more convenient next to bed. Clean. $25 to park per night. Not sure why when they have their own private parking lot. Got free DVD rental with stay. Restaurant in hotel very good. Coffee bar in hotel very good.

Great stay and friendly staff.

Free parking was not offered. I'd like to know if there was free parking I would have chosen that option.

We only stayed one night, the room was nice with updated furniture and bathroom. Had a view of the freeway, it was a little loud depending what drove by but not horrible. Unfortunately heard our neighbors arguing around 11:30, so the walls are a little thin. Good location, Disney Springs is accessible via the walkway, give yourself time to walk across since it's a good hike.

The location is amazing. Right across from Disney Springs. We stay here whenever we do not stay on Disney property. The room we had this time was smaller than usual and the layout was strange. A bit more difficult moving around than usual. The room was clean and we declined housekeeping since we were only going to be there 3 days. We will stay here again.

This was the first time I stayed at this particular Hilton. I was very pleased from check-in til check-out. I received courteous, friendly service my entire stay. The location to Disney Springs was great too. A five minute walk at most. I would defintely stay here again.

Location was perfect and the staff is amazing. The downside are the rooms showing their age, but worse of all are the helicopters flying over every few minutes. Some say Disney 3D mapping, but for months?! What ever the cause, i cannot recommend staying there to use the pool/spa until that stops. Cannot hear the people you’re speaking to even.