كراون بلازا جي إف كيه أيربورت نيويورك سيتي، آن آي آيتش جي هوتل

Very comfortable and really nice big tv's to view. Room was clean. Parking was available and when it was full, front desk made an exception to park at the restricted areas.

The hotel was decent. Parking is limited but free. The king size bed was not comfortable. Felt like sleeping on a hard floor. Everything was clean.

The ambiance was not what I expected, the hallways smelled of marijuana the whole weekend

Upon my arrival Crown Plaza couldn't find my reservation from Hotels.com. Front Dest Agent Shanna referred me to her Manager Francis that he could find. He was the rudest manager providing the worst customer service since I've been a Hotels.com member. He informed me that I needed to call Hotels.com myself to rectify missing info becausehe couldnt find and it wasnt his problem. I contacted Hotels.com they called immediately he refused to address phone call while Shanna was attending other guests. He just allowed phone to ring, when she freed up she was able to speak to Hotels.com agent together they found my reservation. She was very pleasant & accomadating. She apologized for my hour wait, and even took time to explain spothero.com parking reservations online. Too bad that her superior is such a negative person. He obviously needs extensive training in these diverse times that the world is living. IHG corporation needs to look into their Management training more extensively to provide better service to their employees and Customer Service to the public.

We were given a room that was occupied or just vacated. Needless to say, kind of concerning given the current circumstances.

It seemed they might be under-staffed.

Very nice and convenient hotel. Clean and comfortable.

If you want to stay in a hotel and smell a skunky smell the entire stay this is the place for you the initial check in the keys did not work two days in a row we asked for replacement towels three different times on the second day of took a fourth call to finally get them into the room the every elevator that we went into always had pieces of trash down in it the room sheets had holes on the comforters stains on both beds and the door was all the paint was chipped off the front of the door the vent from the bathroom you could basically see into the other hotel room through the vent. Had to ask for the coffee maker not in room.

Its was clean, quiet and conveniently located to many things.

Our stay was great.