دبل تري بايهيلتون كليفيلاند-إندبندنس

Beautiful Hotel

The stay was amazing. Very clean hotel, and quite friendly staff. The rates was incredible

They people next to me were extremely loud from 5am to about 8 but other then that it was great

Check in great ! Rooms hood bathroom tub clocked reported management

For the price, served the purpose. Older rooms, no frills. Only 2 sets of towels in room for 4 people, few hairs in bed sheets, layout of hotel was confusing, elevators really far away from front desk

It was great no complaints

Physical maintenance poor - looked run down. Room not cleaned during 2-day stay. Business center computers not working. Door key consistently not working. No blanket/comforter on bed, only sheets.

Both the tub and sink faucets leaked. To make it worse, the bathroom faucet leaked from the handle onto the countertop. I could tell from the condition of the wood on the cabinet and the drywall that the leak was not new. I was too tired to deal with changing rooms once I discovered the issue so I built a towel damn. On a more positive note, in the morning there was plenty of hot water and the water pressure was excellent.

The mattress was horrible, completely caved in at the middle so you couldn't help but roll into the center. I told the desk clerk about it at check-out, I hope she passed the info along. The room should not be used until this is done. Another unacceptable aspect was that the outlet by the bathroom sink was not a GFCI. Otherwise, service was slow and disinterested at check-in and check-out. So not what I've come to expect from DoubleTree.

Our stay at this hotel was good, the cookies were amazing! Not sure if the area is generally unsafe but a police/security was at the desk when we arrived later in the evening. No issues overnight or in the morning.