كاسا سانت لويس سنترال ويست إند أبارتمنتس

A little weird with the check in process but overall was a good stay.

Couldn’t have had a better stay!! Great location!! Great unit and amenities!! The management company could not have been nicer!! Jeff and Charmayne were wonderful when I had an issue! Problem solved quickly and they were very pleasant. Will definitely stay here again! Highly recommend!!

Upon arrival I was unable to gain access to the room I had booked. I tried contacting Kasa by phone. When my calls went unanswered, I texted instead. They responded by giving me other access codes to try, none of which worked. An hour later I finally received a call letting me know the smart lock was disconnected from the network and there wasn’t anyone locally who could come fix it. At this point it was nearly 11pm so I found another hotel for my family to stay for the night. The next morning I was told that someone would be by to fix the lock. By mid afternoon I still hadn’t received any word about the status of the lock. Once again, no one would answer my calls so I texted them to let them know we would be finding another hotel for the rest of our stay. We were lucky to find another hotel on such short notice on Labor Day weekend.

They cancelled my reservation so I reserved another location, they then claimed they had not cancelled me.

Great place & great location!!

When I arrived the building key fob was not present. Only the mail key and garage remote were in the white bowl on the kitchen counter. I called Kasa for help regarding the missing building key fob and the Kasa representative said they would take care of the issue and call me back. I waited for one hour and no return call. I called Kasa again but only got a voice machine. After waiting 1 1/2 hours I contact the building complex management team and they gave me a key fob to enter the building. They said they would make a note in their computer log that the previous tenant must have forgotten to leave the key fob behind in the bowl on the kitchen counter. Other than that my stay was great! Nice Apartment and building!

This was a nice place very close to Barnes and forest park. Lots of great eating places in the area. Parking remote didn’t work and luckily property management replaced it without question even though they didn’t have to. Pull out couch was aweful for sleeping! Didn’t leave extra toilet paper or paper towels, no sheets for pull out. No extra trash bags Pool was under construction. Luckily Whole Foods is connected to this apartment