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Because of renovation was impossible to sleep after 9am. I changed to other room but helped a little. The first room the carpet was stained, have no mini fridge. The other room was better but when I try to take shower on the second day of my stay: no water in the bathroom! Out of 4 days, I can not save one nice day. If someone asked me I will never indicate this hotel. Every time that I try to reach by phone the concierge, front desk or personal help I have to leave a message because only one person was doing all those jobs.

It was very dirty in bath room. I found hairs and even a small plastic bag in the bath tub. It seems that no one cleans up the basin and a tub. It was so disappointed. More, the tables were not clean. I had to wipe again with my wet tissues. I am not sure that I will come back again.

The sink & bathtub water did not drain.It was a pair of old socks left from a previous guest

The bathrooms were extremely dirty and had hair from the previous guests in the bath tub. During a time like this, I would expect exceptional cleanliness and that was not the case. Otherwise, the hotel is a great location .

This was my first time at The Park Lane. I needed a new home-away-from-home in NYC, now that The Roosevelt has closed. I had been staying there for 11 years. I loved The Park Lane right away. The room is nice, and comfortable. I splurged on a park view, and am ruined forever. There are on-site restauarants, but closed due to Covid now. There are plenty of food options within easy walking distance, and I cannot wait to try them all. Central Park is just across the street, for a morning, mid-day, or evening stroll. There are subway stops handy, but I did not research much, as I am not going underground during Covid. I've already booked my next stay. I can't wait!

The hotel is under construction. One day the elevator isn’t working, the next day we have no water, on another day we had no electricity, and one night we have no heat. This hotel should be shut down during construction.

The room was unclean, the carpet in hallways was stained. Hair in bathroom.

Staff ok but room was not clean. Carpet had spots (spilled food or drink) and bathroom countertop and sink needed wiping. This was my second visit in last 6 months. First was pretty good but this time I was disappointed.

This was my go to hotel for the last several years. I have been staying at the hotel for two consecutive weeks and it is a dump. No running water one day, no Internet one day, no elevators for one day, because there was no Internet we could not get in or out of the rooms one day, many things in the room are broken. The hairdryer doesn’t work because they put the light switch up improperly. The mirror in the bathroom is broken off.There is construction happening in the hotel and it begins between 7 and 8 AM and it sounds like it is in my room. This hotel should be closed until it is completed. I would like a partial refund. I booked through hotels.com and I don’t know who I have to talk to you but I’m going to get a reduction on my rates

A man open our door without notification while we were sleeping. He said was a mistake. Hotel did not apologize