كريستال كانكون

best location ever close to all the fun!

Elevators were not working 3 days out of 5 we stayed, ice machine were not working either etc.

The AC in the hotel did not work. Many days it was more comfortable outside than in my room.

Honestly not the best hotel nor location. This hotel is pretty much at the edge of the beach which only made it worst due to the seaweed. It needs a lot of work and it’s rooms, our room was not so up-to-date. The shower curtains were old kind of falling apart, the tables were very chipped, and the only thing that made it better was the view. Although there was a lot and I do mean a lot of seaweed! Receptionist, not so friendly, rarely smiled and didn’t really make much conversation. Big warning!! Be careful with the managers who pretend to be friendly only to convince you to take a little bit of your time to give you some “information “. They will offer you very juicy packages to go out and have fun just for a minute of your time which turns into 2 1/2 hours wasted of your vacation. They will offer you a membership to their hotels and if you are into that sort of thing well then it’ll work out for you But if you’re not really interested they will just continue to bring in different people to convince you of getting the membership and in the end if you decline they will get upset and then if they find you in the hallway they will not talk to you. I will never ever ever stay in this hotel ever again. One more thing, be careful with the waiters if they tell you that they only take cash that is not true use your credit card do not use cash.

Everything was amazing, clean beds, floors, bathroom, outdoors. Only bad thing was that we couldn't get the hot water running in the shower.