كريستال كانكون

I am not happy. Hotel looks very nice. All amenities seemed fine.

The elevators were a real problem.

We loved our stay. Everyone was so helpful and friendly. We loved our room and the view! So relaxing and amazing! We will definitely going back!

Hotel is beautiful! But the staff and service is horrible. If the staff dont see that you have blond hair and blue eyes, they don’t want to help you. It was my first time going to Cancun to celebrate my 26th birthday and I had the worst experience in this hotel. I fell in love with what Cancún has to offer but definitely wont be coming back to this hotel

The only thing good about this hotel was the location. The hotel is old and dirty. The customer service is terrible and the housekeeping doesn’t always clean the rooms. We had to switch rooms twice and we only stayed there 3 nights. I would t not stay here again.