كريستال كانكون

Nice

Seriously the best hotel in Cancun Zona Hotelera! Staff is kind and always helpful, the manager is truly amazing and just a joy to talk to. The beach there is the most beautiful and calm beach to be at. The pool area is nice and clean, the bar offers amazing tropical drinks and the bartenders are so friendly. Room service food is delicious! It can be a bit crowded during holidays so my suggestion is to ask a room further out in the corridors or the higher floors. ONLY downside to Krystal is that they have this timeshare breakfast, which they don’t necessarily tell what it is, and it turned out to be a 3 horrible pitch trying to get us to buy timeshare, my suggestion is say NO to the free breakfast. This is the o my thing Krystal should remove.

The beds are very uncomfortable and the taxi services are bullies and the hotels shouldn’t allow it. Be prepared to be swarmed for promotions to a never ending degree.

For two days we did NOT have water or air conditioning and no one seemed to care. It was awful. The concierge was never available when we needed help. The front desk people were rude. The food was mediocre and the service in the Italian restaurant was horrendous. I have never made a review like this in my life, but it was truly the worst place I've ever stayed!

Service was excellent! And food very good, only problem is elevator was not working well and you had to wait long for it Also, rooms need to be upgraded and maintained better, but the beach is beautiful and service amazing

The weather was horrible but the hotel couldn’t have pleased me more. Thank you. The staff obviously like their job and take pride in where they work. One word of caution. I stayed in 3 hotels this trip to Mexico..... everyone had difficulty getting me a hot shower. Krystal was my favorite stay.

Very nice and friendly service

Great beach Cove and very calm and what a ocean view. The room needs an update throughout. The hotel staff very pleasant, felt very safe and clean.

Pros: great view of beach, comfortable bed. Cons: no hot water, low water pressure, air-conditioner on full cold setting and not possible to switch off or adjust, safe was not working. I would not stay here again. I could not take a shower and the room was freezing cold. The elevator was filthy and the corridors in an un-maintained state of disrepair.