روزين إن، كلوزيست تو يونيفيرسال

No fault to the actual hotel, but when we pulled up to our reservation friday night, we were redirected to a different hotel a long way away from universal, opposite of what the title says. Either hotels.com needs to update their listing or rosen inn does. The other thing that irritated us was the 100 deposit for incidentals. We had stayed at the other hotel before with no deposit. So from now on, hotels and/or rosen should update customers before they drive to the hotel only to be sent somewhere else.

When we arrived, we were sent to another Rosen Inn, but there were no mix ups, no booking issues & staff were friendly and knowledgeable. Would definitely recommend & stay again!

The hotel was great. Pool was open. Security team was great. I lost my RX sunglasses in the parking lot and just happen to check with security and someone did turn them. I thought that was great.

We didn’t stay at this hotel due to it being closed for Covid-19. Our reservation was moved to Rosen Inn Pointe. That hotel was nice, beds comfortable, clean, didn’t smell like smoke, very cold ac and still close to Universal. We would stay here again.

Room smelled, had more of a motel feel then a hotel, they didn’t clean our room once while we were there, I had to keep calling down to ask for new towels and toilet paper.

Horrible customer service, paid for one hotel and was sent to a different place upon arrival. On the way to the other hotel I was hit by a car and had to wait 2 and a half hours for the officer. Wouldn’t have gotten in this accident if I would have stayed in the hotel I had originally paid for. The hotel did not do anything to accommodate me after the fact that I had gotten into an accident because of them. Super unprofessional and no courtesy towards their customers. There were also huge bed bugs.

Very good. Hotel was closed stayed at sister property

Having to change hotels really changed my whole experience

I booked this hotel months ago. When I got to Orlando, the security lady said the hotel was closed until September. I never got an email or call saying that I wouldn’t be able to stay there. Thankfully, she redirected me to the Rosen Centre and they were fulfilling the other hotels reservations.

Great Hotel perfect location amazing staff