هوتل لو كانتلي سويتس

Liked fact that we were given an upgrade. Liked the roof pool.

Even though the early morning ( 7:30am) last day there were noisy people chatting, laughing,and slamming door on our 25th floor, We had a pleasant stay in this old renovated suites hotel in Montreal. When we check in for the first night, we noticed the suite layout was different than what we saw when we made our reservation online And the hotel was helpful to change our suite. It is in a good downtown location. When we made our reservation, the hotel.com website mentioned that self parking on site but in the second night there was a valet which asked us to give the key to park our car. The hotel has a laundry that we used last night before we continue our trip to Quebec city. We had not have the chance to reserve the rooftop swimming pool but it looks beautiful as does the fitness facility.

Great room great location great staff very helpful

The hotel was ok: clean, friendly staff, kinda renovated. However, the sound isolation between room is non existent. We heard the person next door speaking on her phone till 3am (until we complained to hotel staff).

I am not sure what was the name of the receptionist at the night 2020/09/05th but she’s an old lady. She doesn’t deserve to be hired for welcoming the guest. We came at night and totally forgot our mask she wouldn’t give us masks even tho they had at the desk and never spoke English and was swearing that we r an immigrant. She asked us to go to the gas station at 4:00am to buy a mask in order to get it the security was there and was watching what was going on he had to come and talk to her to give us maskS and she throw it on us like we were bugging her. I hope whoever see my review to coach her on that HORRIBLE experience we took from her and to teach her how to talk!! Overall the hotel was amazing the room was beyond what I expected and the location great and the parking service just incredibly nice Mike was an amazing his customer service just on point.

great location close to downtown, rooms are big and clean

The hotel overall was in alignment to what you pay for. The staff were nice and hotel room was clean. The shower however was the worst I've encountered. It is not strong to say the very least. The parking attendant was also very rude. I was unclear with the pricing advertised and he was not patient with me one bit. I felt like he was scolding me like a child because I was uncertain with the price.

The wifi had a poor connection, it was slow and kept disconnecting. The bathtub drain had a leak, water on the bathroom floor with every shower. Valet parking only during COVID-19, weird having random people sitting in my car and touching everything. Told the front desk about the leak and the wifi issue and they did nothing, didn’t even give me a discount on the parking. Wouldn’t go here again.

Location is great. Rooms are clean excellent service

Pro: Bed and pillows are comfortable and clean! Free overnight parking on the street available if you they are not already taken. Safe neighbourhood. Rooftop swimming pool on the 28th floor. Mask sign in each floor and entrance point to remind the guest to wear mask. HVAC is quiet. Floor to ceiling window. We had a two queen bed studio on the 24th floor. Kitchennett is a great feature (cups, plates, microwave, toaster coffee maker, sink, fridge available). Con: No exhaust fan in the washroom. Carpet in the room is a bit old but not a deal breaker because it is clean.