إكزكيوتيف ريزيدنسي باي بست ويسترن كالجاري سيتي فيو نورث

We had a fine stay at this hotel for one night. We enjoyed the pool and hot tub and the room was good. I liked the music played throughout the common areas of the hotel. The issues we had were that breakfast was stated to begin at 6 am, but the staff was just beginning to set it up at that time, thus we had to wait another 15 minutes for food. The "free airport shuttle" advertised by the hotel turned out to be a free cab ride arranged by the front desk after repeated requests for the shuttle, as they were apparently missing their shuttle driver. This seems like just a lack of attention to detail and maybe some hiccups in coordination between management and staff. These are easy problems to fix and avoid, but should be addressed.

Stay was great, front desk service very helpful. One small glitch but with the weather and new facilities we all learn!

It is common hotel will just a temporary hold on the credit card for the incidentals deposit, it will be taken off customer account once customer check-out. But the hotel was physical charge my credit card when I saw my bank statement. I have contacted your global office and being told that they does not have access to the hotel's billing system, but have forwarded the case to your customer care file #19XXXX-4982. It has been over a week and I didn’t hear back from anyone on the team. Anyhow, I go straight to my credit card issuer and proceed a chargback process.

I wss not hsppy with booking .com reservstion system. I tried to book for one night but it isisted on booking 2 nights. When I checked in the hotel indisted I contact booking .com tocancel the one night. That was a process in itself. After an hour I fi slly acco mplished that

Tv didn’t work when arrived. Had no maintenance and had to pack up second day and move rooms. Restaurant was horribly run and lacking staff. Went for lunch on Saturday and chef was out getting groceries. Ran out of food items at the morning buffet. No airport shuttle after 9:00 pm at night.