كراون بلازا هوتل هيوستن نير رليانت-ميدكل

We had to be moved to a different room as the one we were initially given was quite obviously NOT clean. Flithy linens. Dead bug on one bed. Dirty bathroom floor. Unacceptable. Was moved to a different room that was clean. The property/rooms are well overdue updating. Friendly staff was great, but dirty initial room was gross, especially in the current climate of being assured extra precautions are being taken. These mistakes in "the system" are unacceptable.

The rooms are old, carpets smelled bad like pets, the refrigerator made awful and loud noises all night. We had to unplug it, the facilities were dirty, vending machines what few there were had no water and were off or nasty dirty.

ohj my good ness i loved every minute we stayed there we had gotten the executive king size suit , it has a wet bar, 2 full size bathrooms, living room, micro, frig, dinning room, l king size bed. plus they have late check out i did not want to get out of bed or the room but we had to go back to reality. then i woke up from my dream hotel Crown Plaza 8686 Kirby Dr. Houston, TX

This is a disappointment for a Crowne. I have had nicer stays at Super 8’s and even a Motel 6. They have no refrigerator or microwaves in the rooms even though they claim to, we couldn’t get an extra towel as we were short since housekeeping was gone for the day when we arrived at 6:30pm. The halls smelled of smoke/mold, the room was dirty and the bathroom ceiling tiles were damaged. All amenities were closed, bar, restaurant, pool, etc...all which should be noted up front as we would have found a different place. We asked to just cancel our stay and go somewhere else and we’re told our room would still be charged, even though they were not able to honor any of the amenities they led us to have. This hotel is terrible and needs a serious remodel. We will not be back.

i didn't get what a signed for. we should of had Free breakfast, and didnt. we should of had a room with a view of the stadium , but they gave us one with a pool view, and we had a hard time finding our room with their weird floor plans.

My truck was broken into, they damaged my ignition, broke the door handle, ripped my headliner, broke my dash and ripped off everything or value in the truck. I did ask front desk if they had security front deck said yes but all the other employees I ask said no. 4 other cars were broken into that night. I did ask them to call the police to make a report Friday morning, when I got back at night the report was still not filed, I asked again Saturday and again nothing.

Great cuatomer service. Stayed in a suite w 2 bathrooms so it was great w 2 teenagers in our family. The locks and door hinges could use some WD40 or upgrade perfect location to walk NRG stadium & short drive to restaurants. Would stay here again.

There was zero food service to us in the hotel, to include the breakfast for two people that I paid a higher room rate for. This wasn’t disclosed to us until after checking in after 7pm.

Facilities were outdated. There was no free breakfast because of COVID but it was never indicated on their website and the air conditioning heating units in the rooms were old noisy and dusty