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Everyone enjoyed the stay and the staff was very nice. Everyone enjoyed the breakfast.

There for an even at nrg. No parking left for Guest at the hotel two spots being sold for nearby event, lobby employees seem to be overwhelmed and understaffed after the event and the return of guests from the event at the nrg stadium. Also the mattress on her bed was very worn out caved in in the middle my spouse and I couldn’t even stay in our perspective areas of the bed to sleep due to the great V that was worn in the middle of the bed. My spouse and I are In the Texas area and frequently attend events at the NRG stadium. The Crowne Plaza being a convenient area to stay. Would love to see improvements made so that we can continue to be guests at your establishment

Room was nice although the AC could have worked better as while the room was not warm, it wasn't necessarily cool either. Be aware of events at NRG as they do offer paid parking to event attendees which made guest parking a bit of a nightmare. Wasn't thrilled with having to park in the very back and walk my dog across the hot parking lot because all of the spots towards the front were filled. That said - I do appreciate them being dog friendly.

Our bathroom door kept getting stuck to the point where I had to get my husband to get me out. We didn't have a microwave, and had to walk all the way to the front desk to heat up our food. Why do you have one microwave for 653 rooms. I even had to request a refrigerator for our medication, even then the staff said "they would have to check the availability". It wasn't a comfortable experience at all. The staff wasn't as friendly as our other hotel experiences. The only positive thing was that we were in walking distance to the NRG stadium. I would pay the extra to stay at a comfort inn.

It’s an older hotel and smells awful. Our AC wasn’t working great, there was bugs everywhere and not very clean. Not convinced to find room or a exit to parking lot. They also sell parking spot when events are going on at the stadium so finding a spot to park those night are a nightmare and they don’t see the problem for those of us how are paying a lot more for the room and deserve easy parking.