هوتل ديريك

Check-in took too long. It was already late and to stand in the lobby for an entire 40 minutes just checking in, no thanks. The rooms were cute, but inconsistent in decor. My room obviously had a water leak at one point since the ceiling was slightly damaged and there was a musky odor. A few of the towels in my room were dirty. Otherwise, I had no issues with my room. Second day, key card didn't work for one of our rooms. No explanation as to why, it just didn't work. The lady at the counter fixed it, but again, gave no explanation and no apology. Cool. Someone had a party that night and their guests took up all of the parking spaces. That wasn't an issue, but valet made it their business to tell me that I couldn't park in valet. Then, you better tell me where I can park seeing as I paid for parking for two nights. I ended up parking in valet after asking one of the valet (a complete rude ass) where to park and he told me to park in valet. I went and verified with guest services that my car wouldn't be towed prior to me checking out the next day and was informed we wouldn't be towed. Sunday - as we were packing the car, a valet attendant came and told us we couldn't park there. Obviously, you see we are packing up to leave, so why say anything at all? Furthermore, we had no choice but to park there the previous night since all of the parking was taken!! All in all, I wouldn't stay at Hotel Derek again. It's a cute hotel and close to everything, but that's about it.

Great view towards the Galkeria area. Room showing wear and tear. Tired condition. It needed a refurb 5 years ago. And they charge $15 a day on top of your Expedia prepaid total for things they don’t bother telling you about. Like that $15 gets you 2 shirts pressed and a few other amenities. They didnt tell me when I arrived and the cost was buried in fine print. Even though I left 1 day early, paying them $225 for the unused prepaid night they still gave me no relief on the $90 added services charge for a 6 day stay. Oh yeah, the elevator to the self parking garage is broken so you have to walk up to the 5th floor of the garage as the first 4 are reserved for valet (Mostly unused). So I got a dingy, heavily used room, a walk up to the 5th floor of a garage because the elevator didn’t work and had to pay $225 for a night I didn’t use and an extra $90 in service charges for services they didn’t tell me about until I checked out (including the night I left early) A completely scumbag operation. A hotel for 3rd worlders who don’t know any better on a shopping spree to the Galleria mall. Avoid at all costs.

Stayed at Hotel Derek for 2nights while visiting Houston. Hotel was beautiful very nice ambiance comfortable beds no complaints with that. The problem occurred a week after check out. I️ was randomly billed $75 dollars from hotel Derek. I️ gave the hotel a call to investigate the charge seeing as my bill and all additional charges were already taken care of immediately after I️ had checked out. I️ come to find out that the $75 dollar charge is from Mini Bar items! I️ was absolutely shook because not 1 mini bar item was consumed by either me or my friend. I’ve tried resolving the issue with the Hotel but have pretty much hit a wall. I️ was told I️ need to speak with the hotels “Beverage and food Manager” I’ve called multiple times left 3VM but no call back from him. At this point I’m taking it as a loss. Upon check in I did notice that the fridge was not fully stocked and had missing spots, maybe that was my mistake for not reporting it but I️ safely assumed it was accounted for by housekeeping or who ever it is that restocks those items. I️ ended up flipping the mini bar bill for the last person who stayed in my room! I️ understand that this is a luxe boujee type hotel and $75 might not seem like much to them or to others but to me it is & It totally stinks that I’m charged for an oversight on the hotels part. My advice to anyone booking this hotel is beware of this happening to you, I️ would hate to think this is a regular occurrence .

Upon arrival, I had to park on the 6th floor of the garage because all the lower floors are reserved for valet. Garage elevator was broke which meant we had to climb 5-6 flights of stairs to get to the car every time we left. We paid $27 for self park which I never would have done when valet was only $2 more had I known the elevator didn't work. Stepping into the hotel you notice old, faded artwork on the walls. Worn and dirty carpet, and an overwhelming coverup smell like an industrial Scentsy or incense. Check in was easy. When we got to our room I needed to shower quickly before we went out. I did not notice there no bath towels until after I was soaking wet. Then I realized the bath mat on the floor was there when we got there. EWWW! Found a housekeeper in the hallway and she offered a bath mat to dry with while she waited on towels to be brought up. I had already used all the hand towels by then. The room was musty and very humid. Beds were worst I've slept on in a long time. We were there to attend a football game and only stayed long enough to shower and sleep. If I were going to be there a few days, I would have left and gone somewhere else. A non-working elevator warrants free valet if you really want to keep customers. Not charging nearly $30 to self park and then make you climb several flights of stairs to get in and out.

Dont get me wrong, the hotel is very conviently located, they give you a complimentary bar drink, and the facility offers 24 hour maintence. Howwver, YOU CANNOT PARK FOR FREE or even a reasonable amount. Parking nesr their favility is 25 dollars for an overnight stay per day! Thats insane! Luxkily there is a parkimg garage next across the street that is only 12 dollars a day. But the onsite Hotel Derek parking is 25 a night. There is also a service fee of 15 dollars per night upon deparute from the hotel. Whats the 15 dollar service fee for? We never used room service, nor did we purchase anything from the hotel. Then there is the constant smell of marijuana throughout the hotel, which is first of all illegal and annoying. Really for how expensive the hotel is, you do not get alot of value for your stay. Please go stay almost anywhere else. Overall 2/10 for the Hotel Derek.