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Great European hotel with excellent amenities. Nice bar and lounge area, full breakfast, and spa make it a great choice for a family trip to Garmisch.

It is an awesome hotel with wonderful service! Fantastic breakfast and a convenient shuttle to the ski slopes. Great location and easy walking distance to town and restaurants. We will be back!

The hotel and amenities were wonderful. The location is just over a mile, so if you are carrying luggage you might want to catch a bus or taxi to the hotel. It's just a short walk to the town center for restaurants and shopping.

Checked in at 9:30pm for a one night stay. Got put in the annex building and given directions for how to drive there and park. Went to find dinner and then find the room. At 10:30pm, we were driving circles trying to find the building. It was dark and the signs were impossible to read. Had to call them to send someone. It was very dark and I was clearly upset and they literally did nothing.They did not offer to help with bags (this is not a real 4 star property). And the annex does not have an elevator. So, I had to drag luggage up the stairs. Sheets were stained. Room was fine. Hair dryer was great. No conditioner- just a shower gel/shampoo combo thing. Breakfast was fine but inattentive- had to run up to a server to get coffee. At checkout, they asked me how my stay was. I said "Not good"- and they lady just looked confused and said sorry. No asking for feedback. Nothing. I think lunch was included in our stay as well, but we just got out of there.

The staff was very friendly and made this vacation a beautiful experience. We had a Christmas eve gift and box chocolates on our plate at breakfast Christmas day. There was a nice variety for breakfast & lunch which were included. The room had a day pack for hiking or a day out and about the town. The location allows for an easy walk to shop or eat. Daniel at the bar can make any drink and has many unique recipes.

Clean, excellent staff and cozily quaint. Perfect Alpine holiday rest.

Absolutely wonderful place to stay. The customer service was fabulous. The breakfast had a great variety. The room was magnificient! A little away from the train station, but i enjoy walking.

Very nice hotel with pool and spa. Excellent breakfast and snacks/lunch included. Easy walk to downtown yet is very quiet.

Property manager George was completely unprofessional

Room with a view of the balcony and our own private deck it was perfect. Also the breakfast and lunch choices were so much better than other hotels we have encountered. Lots of fresh food.