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Great service. Convenient. Rooms are small, so next time we will get two rooms. It's that good

Great stay!

If I could give this review zero stars I would. They are the most unprofessional place I have ever stayed. Our family will never stay here again and we travel to Jackson hole a lot. We booked this night through hotels.com. About 5-6 days before our stay I found a better deal and was able to use a free cancellation. I cancelled the original night we booked and rebooked for a cheaper deal. The day of, we still got charged the original nights stay and the one we had booked. We called the hotel and they were unwilling to give us a refund even though I had all the paperwork and proof that the hotel room was cancelled days before the trip. Hotels.com had to work with them for a month and the Hampton still refused to issue a refund when it was clearly their fault. Talking to their employees about the issue was so frustrating because they did not know what to do or how to fix it. They were unpleasant and extremely unhelpful. We should have gotten a refund from the hotel but instead hotels.com reimbursed us. We will NEVER stay here again and will make sure to tell our family and friends to never book here. They are unprofessional, they overcharge and their customer service is awful. Their “pool” or “hot tub” is pathetic as well. Do not waste your time or money with this hotel.

The staff was great and helpful. It was clean. The only complaint we had was the hot water wasnt so hot which is extremely important when you get the room for the jacuzzi.

We only stayed one night and it was great. Wish we could have stayed longer