شانجريلا هوتل، سيدني

The service was atrocious. Where do I start....it began even before our stay when it took 2 weeks for a response to book in a dinner reservation. I even tried to extend my stay by an additional night - once again I did not receive a timely response. The front door regulations for covid are poorly managed and therefore results in a bottle neck to renter the hotel. The dinner for my wife’s birthday - after eating and staying in many luxury hotels all over the world I expected more than to be treated like I could not afford to be dining at altitude! So much so that the restaurant charged a $1200 pre authorisation to my credit card when I charged the dinner to the room - I never gave permission for this. The service at the restaurant was lacking, very inattentive. The food was good but I certainly will not be back - not to the restaurant and definitely not to a hotel that does not value or appreciate its guests.

Pretty good overall, I stayed at the Horizon Opera House view room, took about 10 mins to check in at Priority lounge. Make sure to book pool and spa area when staying as there are restrictions in place, the Club access was good, but same menu for breakfast, very boring, even asking for bread or more food was a hassle to some staff, considering when it was a serve serve you would eat as much as you can certainly can’t do that with Covid. Clara from the lounge was lovely, very professional and with good manners, would go back and asked to be assisted by her, the Horizon Club manager was also very friendly, I just booked another 3 nights for end of month, hopefully I get to be assisted by them.

Only one gown in the room so brought gown after we checked in. Swimming full was fully booked after check in. So do not expect you can get spot for swimming pool. Understand covid19 but all the booking was made before I checked in. Room is big / old school / clean but not really comfortable bed.

The stay during the pandemic is always challenging but the Hotel took all precautions and we had a nice and relaxing time.. i guess everyone looks forward to that sumptious buffet breakfast but it was not the case as we had to order from a menu and that was limited as well which was a bit dissapointing but overall it was a lovely stay and great to get some time off after a busy year.

room looks a bit old, mirror was dirty , king bed had a division in the middle that was annoying and bar fridge empty not for a $500 night room

It was amazing and very comfortable

Very friendly. Good covid compliance which at times cause wait for lifts breakfast but overall very happpy to wait given the circumstances. Staff lovely. Good rooms, although slightly dated but great view of opera house

Nil...........................................,....

Too many wrongs to count and the service was terrible

Best location and views in Sydney. Ensure you have breakfast on level 36