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I was very disappointed with my stay at Hotel Bardo. It was my first time going to Mexico and I was so excited to get away on a wellness retreat. Prior to arriving, they reached out and asked if I needed a car to pick me up at the airport and I thought that was a great sign. However, no car ever arrived and no one got back to me from the hotel. I had to wait at the airport and find a trusted car. When I arrived to the hotel, they let me know that they were building a new boutique and there was some construction. My villa was directly in front of the construction and the workers used power tools and heavy machinery from 8am to 3-4am every day. It was extremely loud and upsetting for what was supposed to be a wellness retreat. I recorded video and sent it to the managers. They apologized profusely and offered me a comped night. Unfortunately, they never issued the refund back to my credit card. There are SO many wonderful retreats in Tulum. I highly recommend not staying at this one especially if you are alone and looking for a peaceful stay. Their communication is absolutely terrible.

This place is a breath of fresh air. The privacy, intimacy and luxury makes it the best place by far in Tulum. The staff was AMAZING! I would definitely come back here again.

Our stay was excellent, it could not have been better. We checked in and the staff was very gracious and friendly. The suite is perfect for a day or two away from the hustle and bustle of the beach road. I would highly recommend the bardo hotel. Clean, well kept, and very trendy boutique

The staff here from the front desk all the way to the folks who maintain and clean the various spaces within the property were delightful. I proposed to my fiancé during this trip and Julian made the evening return to our villa as special as the moment was. Additionally, she and I’d both like to give a shout to Fidel and Paola who served us many nights at the hotel restaurant. They were a real pleasure and added greatly to our experience. Thanks to the Bardo Team!

Honestly the best hotel in Tulum, right in the heart of the city.Their attention to detail is unreal, the front staff made sure we had transportation for all of our outings Mayda and Lily were awesome Lily even help us after she was off this transportation back to the hotel. The pool was gorgeous and they light up the grounds at night the pics do not do it justice- breathtaking

Best trip ever!

Great decor ! Friendly and attentive staff ! Food was amazing! I will definitely be back !

Amazing accommodations!

This hotel is absolutely amazing! This by far has the be the best place to stay at in Tulum. From the hotel, food, staff, management. Absolutely amazing!

Great vibe and very relaxing. The food is awesome and reasonably priced. The rooms are really comfortable and love the dipping pool at the room.