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5 Stars?? Totally unaceptable End of stay I asked the Front Desk Clerk if I can get the GM Biz Card, he stated that they didnt have a biz card understandable so I asked him to please give him the info, he stated that he didnt know who GM Was Hotel was beyond deteriorated, and extremely dirty we were move 3 times!! During check in we wasted 1.5 hours there were even feces!!! In 1 of the rooms. No one even apologize or send a service Recovery. Went down for breakfast and servers were not polite what was even worst all the silverware was dirty and when I indicated that to servers they could care less. I let the Front Desk knoe as well no one care. Called in the am to ask if the pool was open as I didnt see any lounge chairs set up they stated it was opened however I have to set up my chair. My response was Is a 5 star I have to set up my own chairs?! There were no towels at pool either and lots of more things happened. I just cant see how this hotel is rated a 5 star ?!

My bathroom had a sewage problem and the smell was horrible and spread over all the room. I called reception and they sent a technician that explained me that they had back up problems. He put some chemical in the toilet and said that would fix de issue. 2 hours later the bad odor came back and K called to be moved to other room. They gave me a room that was not satisfactory because didn’t have a desk. They said that the hotel was fully booked and even in the event that other room with desk was available I would have to pay extra. Definitely they have no clue about customer service

EL SPA ES UNA DESILUSION , NO PODES IR EN INVIERNO Y DISFRUTARLO , TIENE UNA PISCINA QUE ENTRAN CINCO PERSONAS PARA UN HOTEL INMENSO COMO ES . LOS PIBES QUE ATIENDEN EL SPA NO SE MUEVEN DETRAS DEL MOSTRADOR , SIN GANAS DE ATENDER A LA GENTE . VAS A CONOCER EL SPA Y TE MANDAN QUE LO RECORRAS SOLO PORQUE NO SE QUIEREN MOVER Y DEJAR DE CHATEAR EN EL CELULAR . UN DESASTRE .

I checked in at 3PM and I got an upgrade (Jr. Suite), breakfast is amazing as usual. Hotel has all amenities you need and more.

Nice contemporary decor, small clean rooms, parking garage for day trips and easy walk to tourist sights in town. A few extras: welcome drink & daily personalized notes including weather forecast.