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Great break! Very friendly staff who made us feel absolutely 😊

Overall it was a nice experience. I didnt realize I book for 1 pax only, but the staff was kind enough to let us check-in. And gave breakfast for 2 pax. It was a bit long to wait for check-in despite the amenities was early check-in, this was due to they were running full house

Excellent hotel

Hotels.com Plan included 1. Free room upgrade -> smoking room to non smoking room, its kind of upgrade(?) 2. Breakfast and Dinner -> They could not recognize the dinner at the check in first. -> At the restaurant, they offered the Staycation menu with the choose of the only One Menu for each of us (??) -> Dinner was only for One Dish, you can call this Dinner? -> Breakfast was terrible, it took an hour after we ordered the plain yogurt, con gee and omelets. -> Executive Lounge was closed, instead of this service the cafe served for executive floor guest just for 2 hours. 3. Early check in -> I asked hotel what time we can check in, but no answer

Such a convenient and comfortable place to stay and will come again later.

Gd l like it. Friendly staff. Very nice place to stay.

Although it is just a short stay, we are very happy with the upgraded services & room given.

Well maintain... Just the Basement parking need more lights😅

Fantastic rates, excellent check in experience. The restaurant staff in Pays Serai were excellent. I would like to single out the breakfast team headed by Andy for their extremely helpful and professional service. It’s very rare to find restaurant staff that are trained well and attentive. Food was great , service was great- they helped me pick out an excellent bottle of wine as well. Definitely going back soon. Too bad the other 5 star hotels can’t emulate the service and friendliness found here.

upon check in (during night time), they couldnt find my booking record. however, the service given were good. paid deposit, stayed, the next day upon check out, found my booking record. Overall experience was great!