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Always a wonderful stay

Staff was very rude.

Even though it was the middle of the pandemic everything was safe and clean

Sweet Jesus. My experience at this hotel was beyond unbelievable. I checked in, the front desk personnel initially was nice, and then she caught a little attitude when I questioned why she needed the second guest's name on file. We get a room that oversees the kids indoor playground. As we are closing the door to our bedroom, we noticed it didn't close properly. I have to literally slam the door for it to shut. Well... It was because the door had been pry opened before. You can see from the outside of the door where a tool was used to get access to this room. I called and advised them of the issue, which they offered to get maintenance to fix it. ( I think not). I requested a new room. New room = across from the old one. Lord have Mercy, this room was worst than the previous one. 1. we had used hand towels hanging from the curtain shower rod. 2. stained and dirty desk chair. 3.desk had no been wiped or cleaned. It had this residue of juice or whatever that stuck on to my daughter's jacket. 4. the sink was not wiped. It still had toothpaste stains from previous tenants. 5. The entrance wall to the bathroom had blood splattered. 6. The ceiling next to one of the beds, was leaking yellow god knows what. It had a hole. 7. The furnace had this "thing" that was very much DEAD. It was so late and we were so tired. We stayed the night, we sprayed the room with Lysol and we were extremely careful. The next morning, I stepped to the front desk and asked for a supervisor.

The room was amazing I loved the atmosphere the piano playing was amazing will be back

It is a great facility with most all you need or want there.

I took my three grandchildren and two daughters and we all had a very nice stay here. We enjoyed the pool, good food selection, and great service.

The pool is not heated and the 2 jacuzzis do not work.

This is a great option when staying in Colorado Springs. They have a little bit of everything inside the hotel.

The hotel is older and a bit worn. Lotion bottle left out for use looked half used... staff very friendly, bed clean and comfy but had someone knocking on door in the middle of the night, made me feel uncomfortable. Didn't see or use pool or amenities, Had dinner at the bar and it was staffed with super friendly servers and food wasn't bad. Bartender introduced me to a new drink and it was delicious!