جاليريا بلازا ريفورما

Hotel is wonderful in all aspects. I would like a little larger room because even two lightly packed people are squeezed. But ... The price is good, location is great, attendants wonderful, maids fabulous and restaurants excellent.

The hotel needs some updates with the heating and air conditioning system. The carpet in my room was not cleaned, the drainage was slow. Unacceptable! Twice we had to call for towels. The employees were all great!

first night, the sheet in bed had stains on it. Second night, I was woken by the noise upstairs. Apparently they are doing construction, and I had to call them 3 times to make them stop. And it carried on an hour later. Super terrible service and ignorant staff. The hotel only has hardware.

Tired hotel trying to be hip. Good value though. The room furniture is dark and tired. The carpet is not appealing. The bed has seen better days. The upgraded room I was given on the 11th floor had a small, awkward bathroom. Everything was very clean. They try to make you feel special, but it just doesn't work. Upon check in, they asked me to go to the 8th floor for an executive check-in, but asked me to leave my bag at the lobby because someone will deliver it to your room. I did. A person that was completely bored with his job gave me a room on the 11th floor. Why the up and down? Not sure. All other Mexican hotels with the "executive floor' system give you a room on that floor. Not here. Then I waited for 20 minutes in my room for my bag, which was at the lobby, per their request. The gym is across the pool, so on a cold rainy night you cross the open air to get back inside. Two of the five machines were broken. The restaurant has beautiful windows, great for people watching. The food and drinks are mediocre. The price for the room and the hotel location were great! I was able to walk to my destination and felt very safe while taking in the culture ( -taco stands, flower shops, bars within walking distance and more.

Easy check in Great breakfast Rooms spacious Staff friendly and efficient Bar disappointing as poor selection and no atmosphere as lighting bad