إمباسي سويتس باي هيلتون دالاس دي إف دبليو أيربورت ساوث

Computer systems were down so no room cards...had to request someone to let us into our room every time we left and returned. After the first day we came back that evening to a dirty room. We had to call housekeeping for some clean towels and to have the teach bags replaced because they were taken out and tied but left in the middle of the floor! Our beds were not made either.

To not have a hot tub is one thing, to also not have a bath tub in reach is unacceptable.

The hotel was very nice and the rooms were clean, but apparently a phone line had been cut so the hotel could not issue room keys. This meant a maid or maintenance man had to let you in your room every time you came in! This left the security very lacking!! Also, after room key issue was fixed 2 days letter, we came in at 8:00 at night and our room door had been left propped open. This was open to anyone who walked by! Our room was directly in front of the elevator so lots of people had access to our room and all of our personal belongings!!!

We love Embassy Suites. This hotel was extremely nice. The breakfast is the same as if you were going to go to IHOP or Denny's. All of the hotel staff were extremely sweet and welcoming also.

Gentleman at reception desk was rude and short, he was being very attentive to guest in front of me but when it was my turn he was not as welcoming. Also your food offerings for the happy hour reception were terrible, I have been to lots of ES and this was the worst.