إكستينديد ستاي أميريكا - سان ديجو - فاشون فالي

The hotel was a bit dirty. And service was pretty good at first. But my son hurt his foot pretty bad because our bed had a hook sticking out of it, which had no business being there, and when I complained to the staff they just said to be more careful... the hook was being covered by the brown skirt of the bed. That side of the led had a lamp that didn’t work, so for them to tell me that my son should be more careful was not ok.

Gladys at the front desk was amazing, helped check me in and accommodated me accordingly, thank you!

Check in took almost an hour. There was only one person working the front desk. Who took forever and kept leaving. The room was outdated, wasn’t very clean and constant felt moist. No laundry service. Wasn’t guaranteed clean towels if we turned in our dirty ones. Have stayed at other extended stays and have loved them. This one, never again. Especially with having our kids with us. Very disappointed.

So getting my check in took forever because the lady upfront just kept taking and we were about to be late for our reservations! Took about 20 minutes. Went to the room and it smelled horrible like it didn’t smell like a clean hotel it was a unusual smell. Other then that the bed was great and it was nice for the night but I wouldn’t come to this one.

it has been comfortable and welcoming

Loved this little hotel.

The room was clean and comfortable. The person at the checkin desk was friendly and helpful. We were able to easily get extra blanket and pillow for pull out sofa bed. Only issue water in bath tub would not shut off. Reported to front desk.

First, the guy gave us the wrong room. When we asked if we could be switched to our room that we reserved, he said he was fully booked. What was supposed to be a Valentines weekend get away was super uncomfortable due to the small beds. I had also asked for dishes for the room and to leave a key for my boyfriend to be able to come up to the room in case i wasnt there before I got there and he did not do that either. Instead i stood there awkwardly until i asked "Soooo... can i get the dishes?" To which he said no because you hadnt paid. So instead of calling me and asking to pay because he messed up on the reservation, he made it seem like i didnt want to pay. It was definitely a horrible experience that could have been easily resolved with a quick phone call turned into one of the worst experiences we have ever had.

Paula was the absolutely amazing, she made my stay even more enjoyable. She has an amazing and kind heart, she suggested a great place to have dinner and it was delicious. Thank you Paula 😊

I never complain but feel compelled to as this was by far the worst stay I’ve ever had; I can handle a lot as I was a GM of a hotel. The property itself is ok. Front desk staff ok. My room was another story. Location was horrible- I could hear “everything and everyone” Room backed up to the highway. Guests partied outside for hours into the night. Bed was like sleeping on the floor.....hardwood floors in fact. Linens were dirty so I chose to go buy new versus swapping out for more of the same. Kitchenette cabinets coming off hinges. Bathroom dirty. I’m sorry but I certainly don’t recommend this hotel at all. I wanted to check out a day earlier but couldn’t find accommodations due to COVID restrictions.