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I stayed here for two nights after a long road trip from Edmonton. The reason for booking this hotel was the exceptional experience I had at comfort inn in nisku. The location was reasonable, as per my requirement and so was the guy who checked me in. however, after that, the hotel made sure to make my 2 nights as uncomfortable as possible.. the moment I got in the room, I was welcomed by a completely worn out bed, small uncomfortable pillows, a stained carpet, a washroom and bathtub full of cracks. at 11:30p, after I had used the washroom for the first time, I realized the flush wouldn't work, so I called the front desk to complain and rather than giving me another room, the front desk guy (whom I saw on the next night as well walking around the place in his slippers) who was also a self proclaimed handy man told me he would come into my room and try to fix it!! and that too, so late in the night! if that wasn't enough, when I came back the next night, my card wouldn't open the front door, the same guy kept staring at me from inside while indicating me to use swipe the card which obviously I was already doing.. the last morning, I requested the front desk for a late check out... and of course they didn't disappoint me by refusing. after much discussion and making me feel hugely indebted, they allowed me late check out of 30 mins!! I am definitely not staying here again!

It is terribly dirty. Our sheets had what appeared to be blood and boogers on them. I stripped the bed in the morning and threw all the blankets on the floor, what a “pleasant” surprise to find them back on the bed when we arrived that evening again. When we went for breakfast in the morning the lady dumped the plastic utensils by accident on the floor and she picked them up and put them back in the container instead of throwing them in the garbage where they belonged after having been in the floor. We eat with these! This hotel is incredibly noisy and they don’t seem to care when a complaint is made. I notified the front desk about a noise problem above us and the manager at the time didn’t apologize or try and make amends. I would not recommend staying at this hotel.

The staff was all very nice despite a few problems, the first being no key cards (machine malfunction) leaving us with only one "emergency card" for the entire stay. At first look the room was nice however the bedspread and two towels were stained noticeably. The shower curtain was quite dirty , however the tub was clean. Requested and were granted a late checkout (noon instead of 11:00 AM) the night before, however the morning staff weren't notified therefore we were called twice to leave and ended up leaving early to avoid a third call. In general the room was comfortable but needs better cleaning before I would stay again or be able to recommend it in good conscience. If you want a late checkout it is best to confirm they leave a note for the next days staff. They weren't rude about it, just persistent.

This Comfort Inn was right across a venue I attended for the evening. Overall the bed is comfortable the room is clean! The housekeeping staff are very friendly. Day shift crew needs more training, in customer service and billing!! When I arrived and checked in, the front desk person charged me double the room rate as a deposit credit card hold. When I asked why, he responded that the billing staff couldn't get my payment that I made to Expedia. I prepaid and everything went though including my itinerary. If there was some kind of billing issue, that's between Comfort Inn and Expedia, NOT ME. I didn't appreciate having to pay again, even though it was going to be charged back when I checked out. It makes no sense to me, only staying overnight for 10 hours and getting charged that much only to get it back the next morning. And also a possible hold on my credit card for up to 7 days? Very inconvenient. This is my second stay but my last visit. I won't be returning to this hotel.

I really enjoyed the stay. The room was very nice and clean, the bed was comfortable and they had a variety of pillow sizes which I loved. The food was typical hotel breakfast food but there was not a lot of variety. The one thing I did not appreciate or like was the lack of staff. I had to wait 10 mins for someone to come to the front or even notice me as they were sitting in the back to check in and then I had to wait 25 mins for someone to walk by (they weren’t even a front desk staff member) so they could leave a note at the front for someone to check my room out. Again no complaints about the hotel and room but not overly happy with the staff or lack of staff.