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We had an issue where our jetted tub was leaking into the room. We told the desk about it, they offered to move us but didn’t have another room of the same amenities available so we chose to stay and have maintenance come fix it. 2 days later maintenance never came, we were now splashing around our room. Bring it was 9pm our last night we spoke to the desk again and chose to take another room even tho it was less than that room we reserved and paid for.

My family was in town for a wedding and we needed a place to stay. I looked specifically for an indoor pool which brought me to the BW. The neighborhood is super quiet but also very nearby stores and food. The hotel is pet friendly apparently, as there were a few well-behaved dogs on leashes we got to meet. The small pool is 3.5’ on one side and 4’ on the other. There are (small) towels available in the pool area... kinda wish we had brought our own. There were a few problems, however... the mattress cover had not been changed before we slept in it, the vent in our bathroom was not working so the paint was bubbling up, the pool area floor was muddy, they used a rather slick tile for a pool room which caused a few scary slips, and the overall finishes (grout, seams, layout, curtains) had a shoddy workmanship feel. That all being said, the staff was incredibly friendly and the breakfast was great... and honestly, you can overlook an awful lot with those two criteria alone! When we expressed concerns, they addressed them immediately and professionally... they get an A+ for hospitality. My family actually had a great time and I think I’d even be willing to stay there again just because I know we’ll be treated well.

It was a good stay. Very clean. However, the air condition is little loud, making me hard to sleep. Small gym.

The pillows were very uncomfortable. Generally clean, but there were quite a few chips in bathroom tiles. I asked for a later check out and was given 130pm. However, at noon, room service knocked on my door. I told them we were extended until 130pm and she was fine. Then the front desk rang to tell me it was extended to 1130am. Seriously 30 mins, and def not what the same guy said the day before. Very frustrating as would have planned differently.