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Needs Work-but Good

It is a nice hotel but dated. They are doing updates, which made our stay a little loud. Their were workers staying at the hotel, partying in the pool- blaring inappropriate music, drinking and smoking. We went to the other pool but it wasn't heated, cold and had no hot tub. The description has multiple hot tubs, but there was no map available of the property to find them. The ice machine was hard to find. I think they are working on updating and we just hit at a transitional time.

Kelly, رحلة لمدة ليلتين مع الأصدقاء, يونيو 7, 2022

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Expensive and a bit dated.

Hotel was a little dated and run down, especially for the high price we paid over Memorial Day weekend.

Elizabeth, رحلة لمدة ليلة واحدة, مايو 29, 2022

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Price Does NOT Match Quality

For the price paid I would expect middle range quality. Not here.

Yesenia, رحلة عائلية لمدة ٢ ليلة , مايو 28, 2022

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Not a great stay

Check-in was fine. Room was okay until the bathtub didn't work. They had to move me twice because of non-functioning bathtubs. Couldn't get the heat/AC to work correctly. In the morning I couldn't get cold water out of either of the bathroom sink faucets. There were tiny ants all over the bathroom. Bathroom floor was sticky. TV remote needed new batteries. Bed sheets were not soft. I booked on Hotels.com who said I got free breakfast, but they didn't offer it. It is Best Western's responsibility to update their amenities on Hotels.com so customers are not disappointed!

Laura, رحلة عمل لمدة ٢ ليلة, مايو 16, 2022

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We've stayed here many times over the years and typically found it to be nice, conveniently located and a descent value. This time, the room was very expensive, with a shower that you couldn't even get under, a lot of noise and less clean. I think we'll be finding a new go to place in wine country.

Ashley, رحلة عائلية لمدة ٢ ليلة , مايو 6, 2022

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HORRIBLE!!!😡😡😡😡

Construction in the early morning loud. No hair dryer or anything extra Manager extremely rude

Katherine, رحلة لمدة ليلة واحدة, مايو 3, 2022

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No other choice

No frills- high priced

Cristina, رحلة لمدة ليلة واحدة, أبريل 28, 2022

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Quiet, comfortable.

Joy, رحلة لمدة ليلة واحدة, أبريل 24, 2022

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Disappointing stay.

Stayed here for a work trip so I didn't use the facilities much but was counting a few things, for ex: A/C, a fridge, and lights in the bathroom. The A/C control panel is "on" but nothing happens with the vents for cooling or heating. The fridge was plugged in but didn't actually work - I'm on a special diet and all my food spoiled - not good. Lights in the bathroom were not working - 2 bulbs were burnt out. I brought this up to the front desk and the attitude was "yeah, we've been having problems in that building." Disappointing response for sure.

Dulcinea, رحلة عمل لمدة ٢ ليلة, أبريل 22, 2022

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Lake Sonoma 50M

Stayed for Lake Sonoma 50M. Convenient location. Tub was helpful for recovery.

Frederika, رحلة لمدة ليلتين, أبريل 8, 2022

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