ذا ويستن ريزورت آند سبا بويرتو فالارتا

Below my expectations for a Westin property. While the grounds, pool and beach areas were immaculate the room was totally unacceptable. The furniture was worn out, the curtains torn and dirty, the mini-bar was broken and leaking on the inside, and I only noticed later that the door latching mechanism would stick and so I was leaving the room basically unlocked. Almost forgot, it was somewhat subtle until you arrived in your room that the "free Wi-Fi" was only available in the common areas and blocked in the rooms unless you want to pay $15 US a day for the privilege.

After sleeping in an amazing Heavenly bed with my pitch dark room from my blackout curtains, I got up to use the bathroom and I slipped in a pool of water and landed flat on my back. There was a leak from the ceiling that was so large it created a pool that I did t see. The staff was very attentive, changed me rooms immediately, had the hotel’s on premise doctor come and check me out and examined me. We determined I didn’t need to go to the hospital, but she made sure I had medications for the pain delivered to my new room door. When I checked out, I wasn’t offered any discounts or such, even after I retold the story to the front desk agent. I was standing in the SPG member line, and paying for my amenities with a SPG credit card. This is where I was disappointed. I do feel an effort should have been made to rectify my experience. I even asked for the managers business card, which I got. Maybe she will reach out.

Club level definitely worth the few extra dollars. Friendly staff, great food and drinks. Comfortable bed. Nice that they let you swim in the pools after dark, which is not common in PV

Beautiful

Great place just the rooms aren’t very sound proof ( like most hotels )