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Our stay was great. The down fall was the dollar rate mostly all Juarez was like that.

Is good service

At check in they weren't sure if our reservation was still available because a large group had just arrived that did not have a reservation when we went in our room we noticed we did not have a microwave or mini fridge in our room or towels after notifying the front desk we were told that they are now an eco friendly hotel and they no longer provide some things that are said to be available on the reservation page also the conditions of the room are not the best paint is peeling and some holes in the walls after going out to dinner we return to our room after walking in our room we were notified our talking was too loud and needed to keep it down at 10 P.M. but the large group down the hall was left alone next time i will rather pay more and go to either of the hotes that are next door who provide a much better service

I felt safe staying there.

Our family stay was pretty awful. The bathroom fan made a horrible noise and it made the bathroom feel cold, which is obviously terrible when taking a shower. There was no way to not turn it off since is the same switch as the bathroom light. The room keys got deactivated DAILY and more than once a day. Breakfast was good but the restaurant area was very cold and heaters did not work

The room at this hotel is nice, beds are comfortable and the heater inside the room worked well. I stayed in December and other parts of the hotel are freezing; the lobby, the restaurant, the hallways, the office center. The only area of the hotel that had heat was my room. The hotel does not have a jacuzzi as their cover picture shows. The indoor pool was nice and heated as well. There was not a free airport shuttle as the listing stated either. Overall OK stay with a nice staff.

Gave me first the wrong key, then the first room they gave me was used and dirty, then gave me the right one and it went well.

Traviling with my sisiter. Upon arrival customer service was great. Even though it was 12am. Was able to book a room with 2 queen size beds. When we got to our room it was clean and beds were incredibly comfortable.

good it’s just the a/c

Food was great and the room was clean