ريو لوبيتا أول إنكلوسف

Very friendly staff, good service, everyone always tried to help. The only issues were the distance from the beach, quality of entertainment, small facilities, and low variety of food.

The hotel was good, food and services are great. The bus sometimes was late and sometimes left earlier from the beach club. Everybody smokes at the beach! I beleive the administration should organize special area for smokers as kids and non-smokers are suffering from the tobacco smell. People just dont understand that they shouldn't smoke in public places. The same problem at the hotel, smoking areas have to be secluded.

We got relocated to this hotel because our hotel canceled our reservation the day before our trip. The hotel is ok but not awesome.

Its a bang for your money.!! RIU Lupita staff treat you like you are family, this is a family geared hotel with many different things to do everyday, as well it’s a very quiet hotel with tranquil areas to pamper you if you need quiet. Our daily trips to the nearby beach is not complicated..Everything is well planned to make your stay one of the best to have.!!. Well done RIU...

I did not like the rooms, they were dated and need an upgrade.

Everything about the property was amazing. There was not one thing that I disliked about it.

very nice resort, it is one of the smaller resorts we have been to but the small environment was very nice and quiet. Very relaxing location.

Lower class resort but friendly staff. Limited food selection. Far from beach

The facilities are good, food and drinks are nice. Staff is helpful. And coatis can be found everywhere, nice jungle environment. Worth’s the stay.

The worst resort we have ever been. We've been at 20+ at least. Please read to avoid disappointment. There is no waiter service anywhere in the hotel - at the pool, at the beach or any other place. They only picked up empty glasses, but if you want a drink you will have to go to the bar and order it yourself. Rooms are small compared to other resorts or other RIU resorts. There was a heavy smell of chemicals upon arrival in the room, so we have to open doors and windows to get rid of it. Pools are very small compared to other resorts I’ve been. Some non-resort type hotels in the US have bigger pools. There was a slight sewer smell is all over the property during our stay, in some parts it smelled really bad. Beach is dirty, you’ll see a lot of plastic cups and other trash on the sand and seaweed in the water. The staff doesn't care about empty plastic cups on the beach. I even saw how hotel lifeguard kicked empty cup and walked away. There was cracked glass on pathways at some spots and other garbage on the grass. Most food looked so unattractive and the buffet has a little variety. One day the hotel was audited by RIU and if felt like it another resort. Variety became twice better, better service, etc. That day everything was much better than a day before or after. It was the only day when it was good. If it was our first time at RIU resort it would be our the last for sure. This resort sucks and doesn't have any similar to other RIU resorts.