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I was charged twice for staying in one night sleep. Lied to me it's security deposit find out later it was never removed and I called no one help me.. me out. Check below Post Reference Number Description Credits Charges Payments 02/06 02/06 7446542160A9928PW ONLINE PAYMENT 350.99 TOTAL PAYMENTS FOR THIS PERIOD $350.99 Purchases, Balance Transfers & Other Charges 01/16 01/16 24692160G2XL1DTND HOTELS.COM155010479201 HOTELS.COM WA 27.91 01/21 01/21 24431060NLKKSQPN7 HOLIDAY INN EXPRESS TYLER TX 75.50 Fees Charged TOTAL FEES CHARGED FOR THIS PERIOD $0.00

Service very average at best, not even a thank you. Window view was terrible of a Pool filthy and spa the same! The elevator didn’t work so we had to carry all out luggage etc up the stairs, no offers to help! Coffee maker worked off and on Hair dryer was not attached to the wall like it is made to Didn’t get a bill receipt under the door as promised Bed was comfortable and the continentional breakfast was good, all else not good

My only concern was the lights in the parking lot did not come on as it got dark and the elevator sounded horrible. The rest of my stay was great!

At check in we were informed that apparently they had over booked because one of our two reserved rooms was no longer available. At first they denied that we had booked two rooms until I showed them my reservation confirmation. They tried to console us in the fact that it was a king suite and the couch made into a bed for the second couple (my mom and dad). The room was far from being fully renovated. The bathroom sink must have been recently replaced because it was held in place by two boards from the bottom side. In the sitting area of the room the TV was missing. The hole was there but the TV wasn't.