إنترسيتي هوتل فين

Loved that it’s located near the train station; we arrived late by train so it was great to be able to walk a short distance to our hotel. The hotel is clean and very modernized. I would have appreciated a coffee machine with coffee though. There was just a kettle to boil water and no tea bags! In the bathroom I did not like the shampoo, conditioner, and soap all being in one liquid. Furthermore I thought a bottle of free water would have been classy and much appreciated. Otherwise this hotel was perfect and the price was right!

Positives - Clean, Good location ( Very near the train station ). Negatives - very slow internet and rude front desk guy I checked in on Sunday through Hotels.com for two nights, checking out on Wednesday. However, we decided to to stay another day so I extended another day online. When you check in, they give you a free train pass for the days you are at the hotel. Since I extended another day, I needed another day added onto my free train pass. I checked out on Wednesday morning around 7am and a tall, white guy with facial hair checked me out. I asked for another pass and he made a such a big deal and told me he couldn't give me a pass and I needed to find my old pass so he could extend it. I don't get it. I stayed for 3 days, was barely at the hotel. Why did he make a such a big deal? I was running late and needed to catch another train. Luckily for me, I went through all of my paperwork and was able to find it. I just think he was very rude. Just hard to imagine why he wouldn't give me another pass. Its so simple and easy.

Experience from Intercity Hotel excellent. Location is prefect many resonance and shopping places around. Very close to transport (subway and tram). Staff is very friendly and always ready to help you out. I would like to say thank you for few guys :David, Karaman and Paul all of them the BEST! All this gentlemen's working on front desk and very good spiking on English, and very patients to your questions. My recommendation asking this guys if you need something. Room in hotel small, but very clean and beds very comfortable. Hotel will be offer to you breakfast, but breakfast cost 17 euro per person, hotel provided for each guest transportation pass for free as well. This hotel for this price and location is excellent deal. And remember you came to Vienna just enjoy atmosphere and see all landmarks, but not staying in hotel all day. One more, make your researched what are you planning to see in Vienna and budgeting, because tickets in museums pricy. We are very liked our trip to Vienna. So if you are ready: Have a nice tripe to Vienna and enjoy atmosphere when was living Mozart and Straus.

Stayed here 1.5 years ago and the place was amazing. Unfortunately this time around a completely different experience. The receptionist Jennifer gave the impression she did not want to be there and disliked people all together. I would suggest she find a new career field if smiling and customer service is not your thing. The next morning she forgot call us in the room for our wake up call we set the day before. The quality of towels, pillows and sheets substandard. We visited the small lobby bar when we returned from the evening out for a nightcap and the barman and woman had no clue how to pour a beer or make a drink. The staff lack training altogether. We noticed even the lighting at the main entrance advertising the place "InterCity" - bulbs were burned out and half lit. The location however is terrific. Hope the hotel can pull everything back together soon!

This is a good and standard hotel in the middle of Vienna, very close to the main station and the pedestrian area with all the shops. Once you checked it you are handed the ticket for the transport in Vienna which is super convenient as Vienna has a very good network. The lobby is quite small but the rooms are spacious, well maintained. Wifi was not the best in the room but for a one night stay it was all ok. The continental breakfast buffet was varied with a lot to chose from - only downside: breakfast room was the reception area of their meeting rooms and there was an event going on when I was there. So bare in mind it can be noisy and busy due to meeting attendees. I would recommend this hotel for no frills travellers who are looking for a well maintained, central hotel with the ticket as extra goody.