هوتل نيكس كانكون

This place is really run down, and the beach is really just okay. It was heavily eroded, and the surf was rough. It was kind of dirty, despite the cleaning staff working really hard. The front desk staff tried to be helpful- our luggage was lost for 3 days, and the translation was hard. This hotel is definitely marketed more towards the Mexican clientele. Breakfast was fantastic. A man cornered me in an elevator and tried to sell me a side trip. It made me feel intimidated. This was another hotel at some point and had clearly been bought be another group, but the facelift needs to be better. Also, the staff yelled at my husband and threatened to throw us out of the hotel, because brought in outside food. A lady followed him up the elevator and took down our room number. The staff told my husband that it was posted. When he saw the post, it was in Spanish. He is from New Zealand, and does not speak Spanish. I would not stay here again.

I loved how helpful the staff were! As soon as you walk in, there’s an amazing scent I love it. Didn’t even feel like a hotel, more like a resort! Their breakfast could be a tad bit better & their channel SUCK! Other than that I enjoyed my stay! Beautiful view w/ balcony! Definitely coming back!

Loved the wait staff out on the beach. It made eating a snack while swimming super easy.

Beautiful hotel but too many hidden fees and checking in was a headache. The front door staff grills you about only taking taxi or the bus, no Ubers. You can’t bring alcohol or visitors on the property. The extra money we paid for the all inclusive breakfast was not worth the price. Our bathroom sink was clogged, the remote didn’t work and we had to keep calling for towels. Would visit again but not this hotel.

I was a lovely room but our elevator didn't't work to 5th floor. They did change us to another building the next day. The beaches and food was great. They were very accommodating during this stressful time for most people during covid.

It was a really good & close location by the strip. Only thing it was the outside elevator wasn't working so had to take the stairs. Other than that it was ok.

We stayed at NYX in the Sunset Suite in October 2020 for our anniversary. The service was excellent, the hotel was perfect for us, and the food was great. We had to evacuate the hotel due to Hurricane Delta, and the staff handled the situation perfectly. We felt safe and taken care of the entire time. Upon return to the hotel the staff worked endlessly to have everything cleaned and returned to normal as soon as possible. All Inclusive: Breakfast Buffet The Deck restaurant is available for lunch and dinner every day. Different theme for the meal each night. For Chianti and Umami you get one reservation for every 3 nights stay. You have to make the reservations between 11am-1pm for whatever nights you choose. For Umami you can also go for sushi any night they’re open. Each restaurant was open 3 days/week (opposite days) due to Covid. The beach chairs are included, beds are an additional charge (around $15 usd per day). It is loud in the evening with the bars and the music, but that didn’t bother us. Only negative I can come up with is that there was a slight smell of mold or something similar in the common areas (nor our room). This would not deter us from staying again. Thank you NYX staff for making our first trip to Cancun and our anniversary a great one. Thank you for taking care of us in n emergency situation! If we return to Cancun, we will stay with you again!

Easy to reach ,the beach is large and clean, If you have a car is a garage available

The customer service was outstanding and facility was clean

Staff was fine, but were often too busy to please everyone really need to get more staff!