هوتل مالاسبينا

I really liked the Malaspina Hotel in Florence. About a 10 minute walk from the Santa Maria Novella train/bus station (if you're going on tours, most tour buses leave from that station!) and from downtown Florence. You can walk from the hotel to all of the major beautiful, must-see locations in Florence. My room was dated, but very clean. The mattress took a little getting used to because it was a bit too hard for me, but by the second night, I was fine with it (mostly because I was always so exhausted from all the walking I did during the day). They could update the shower stall (it's really small) and shower head a bit. The shower head in my shower had a hole on top of it, so the water was squirting from the top, too. But these things are not a deal breaker! The breakfast was delicious every morning. Loved their coffee machine! Yum! The guys at the front desk were always very friendly and helpful. It was great to come back to my room every night and see it so clean and comfy. That's always important to me. If you want them to change the towels/sheets, you need to hang the "refresh room" sign at the door in the morning. Otherwise, they'll just refold the towels you used and make your bed with the same sheets. I actually only needed them to refresh my room every 3 days. I don't see the need to do it every day. Overall.... great little hotel in a great location. I was by myself and I walked all over the place to/from the hotel and could not have felt any safer!

I am not picky on hotels, I visit Italy every year. This hotel was the worst. Very rude staff,lady at breakfast was Mrs Hiltler, slamming dishes being rude everyday. Fridge was broke and disgustingly moldy, they did nothing, they brush you off. Beds were like rocks, took our shower curtain and didn’t return it for three days,we made one out of a sheet because the water was ruining our things and they didn’t care, then turned off Air conditioning and our room was a sauna and they told us it will be fixed tomorrow, after three days of no air found out we were lied too that they turn it off beginning of October, it’s still 80 out! But they keep it nice and cold for them in the lobby.and floors were disgustingly dirty our feet were black! I do not have high expectations, but the rudeness everyday and lies and broken fridge and rock hard beds ruined our vacation. We made the best of our days but when you have to return to the rudeness and wake up to it at breakfast everyday it gets to be too much! Will never stay again! Plus very noisy on busy street and across from a noisy park. Stayed many hotels in Italy and this was the worst experience ever! They are in the wrong business, don’t care about their customers at all. We even tried saying good morning and hello everyday and they just ignored us! Only nice one was the kid that worked at night.

It was a good basic hotel, would have been better to ha e had tea and coffee making facilities in room, clean , good breakfast although too much sweet cakes and processed ham and cheese for my personal taste , but good alternatives provided, Hotel in a good location to explore Florence, Staff helpful, room had high windows , about 5ft , number 206, so couldn't look out of windows on my level , would recomme d this Hotel , good value for money, budget level, clean and comfortable ..

The hotel was comfortable and within a short walking distance of the centre. The staff were welcoming and helpful. The room was clean and spacious. Breakfast was continental and very good .the only downside was there were no facilities in the room or in the hotel to make a hot drink.something they should consider..that apart I would recommend this hotel.

The staff were so friendly and couldn't do more for me! The hotel, although a bit dated and could do with some work, was clean and well presented. Also it was only a short walk from the main train station and within walking distance to the main tourist attractions.