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The place is gorgeous and the service was the best part. This is more of a business hotel so I was a little worried about staying here for just a couple of nights with 3 small children but everyone was amazing and couldn’t have been nicer and more welcoming to the children. It’s not super up tight here and on any given evening you will find a crowd at the bar down by the lobby so it never felt like we had to be super quiet. The kids sort of blended in as the place was packed and many events Going on. We got to watch part of a wedding rehearsal also! Rooms are a little older and ours was a smaller room (there are much bigger ones than ours 😉) and the deco seemed slightly old in our particular room but everything was still top of the line from bed sheets to robes to 24hr room service and balconies on many of the rooms. Also we were late checking out and weren’t rushed in any way not one person there seemed to mind and was more than. Understanding. Only thing I didn’t love was the price of the room service as we only ordered an appetizer of meat and cheese and crackers and what we got was barely enough for one and cost about $30. I’m sure the restaurant there is great but we didn’t eat dinner there as it’s a little much for the kids who are also very picky. Overall the liveliness of the place and the amazing staff plus the balconies on most rooms were the best parts. I’d def recommend the place if your looking for a luxury hotel with amazing service and even better staff!

A luxury hotel this is not, perhaps wayback in the day it might’ve been. Rooms are old and worn, and the cleanliness was more than subpar. Black mold in the shower, dirty cups, hair and dirt all over the floor, and improperly stocked coffee service to name a few. While the staff was friendly, when shown in photos of their disgusting shower and notified of the issues it was not met with any real concern. I was disgusted Very disappointing. If you can get past the dirty room a few items to note are their pool is not heated, and the indoor pool and facilities are in poor condition. Saiuna is not maintained, locker rooms dirty as well Food service items such as peoples plates and glassware all over the hotel and not cleaned up by staff, which is not surprising considering the poor condition of the room. This would not be acceptable in any hotel let alone a “luxury” hotel.

After booking the hotel we tried to contact them by email (as we were travelling from abroad) to arrange a golf tee time and Spa. It took four attempts to get a response. Which was disappointing. We eventually got hold of someone who assured us our requested bookings would be arranged and we got our confirmation emails. On the first morning in the hotel my golf appointment went well, but my wifes Spa appointment was a complete disaster. The way it was handled upset my wife, who had been looking forward to her Spa morning whilst I was playing golf. Instead she retreated to the hotel lobby to read by the fire. Only to then be told she had to move. This level of service was extremely disappointing. However, we were contacted by the hotel management and they did try to put the issue right. These efforts were appreciated, but the experience we were expecting from the hotel had already been spoilt. As such, it is unlikely I would recommend this hotel to anyone.

Sometimes its the little things... After arriving at the hotel I discovered that the cord to recharge my phone was not working. On my way to the restaurant for breakfast, I checked with the concierge and although they didn't have a spare cord readily available, they suggested that I get seated at the restaurant and enjoy the start of my day. I was not certain that they would make the effort to locate a cord for me. But 20 minutes later the manager found me, plugged it the phone and my phone was charging. Some people might think that this is no big deal as far as service goes. and maybe it isn't. But when you add up all the great service (big and small) that the staff provides, it adds up to outstanding service and happy travelers. Thank you staff! Mr Lorenz

A grand looking resort in all aspects. Our room was very comfortable, staff were helpful and professional, especially (not suprisingly) the golf staff. We dined one night at the Gallery restaurant; good food and service though a bit expensive. Not much in the way of dining options in the immediate area..of course plentiful in Charlotte itself - we just did not want to drive far. We had afternoon tea in the lobby..a very enjoyable, relaxing experience though when I called the number given for reservations, I was informed that I had to give 24 hours notice to book afternoon tea. I then decided to call the concierge who was able to get me a same day reservation. There were only two other tables having afternoon tea so I am not sure what the issue is..making scones or sandwiches is not exactly time consuming.