ألبا سويتس أكابولكو

The administration Need to be more effective

رحلة لمدة ٤ ليالٍ مع الأصدقاء, يونيو 13, 2021

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Infested with cockroaches

Stay away from this hotel. We were doing a family reunion with about 18 adults and kids and rented the suites with ocean view and bought the American breakfast package for all 6 rooms. At breakfast time my husband found a tiny cockroach in his fruit plate, my cousin found another tiny cockroach in her napkin with utensils and my brother-in-law found a medium size cockroach walking on the table near his plate. When we complained about all the cockroaches on our table they said to compensate us they wouldn’t charge us for the fruit we all ordered since our breakfast package included either fruit or juice and we all had fruit and juice. We went to reception to complain about our experience and right there in the floor we found a huge dead cockroach and they said that they couldn’t do anything else to compensate us because they already gave us free fruit, which was contaminated with cockroaches. I wish I could have my money back and the health department would close down their restaurant. I have stayed at better places for about the same prices or even cheaper.

Mario, رحلة عائلية لمدة ١ ليلة , مايو 21, 2021

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Ants in room, low water pressure in shower, not enough blankets. You get what you pay for.

رحلة عائلية لمدة ٢ ليلة , أبريل 25, 2021

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I am very annoyed with this hotel, first nothing is the same as the photos, the pools are very dirty, according to they offer a slide on the site and it is always closed besides that throughout the hotel there are no lifeguards the rooms are very small if you ask for extra towels They deny you there are no irons in the rooms and since you arrive in the room there are many ants the service is bad and be careful because when you check out they do not let you go until they check your room and look for a way to charge you extra for everything if you dirty the towels

رحلة عائلية لمدة ٤ ليلة , مارس 30, 2021

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The property was in bad shape so the towels and rooms weren’t clean enough in the shower you can see bunch of hairs from before

رحلة لمدة ٣ ليالٍ, ديسمبر 30, 2020

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Amazing

It’s a beautiful gem and very affordable place to stay

Francisco, رحلة عائلية لمدة ٦ ليالٍ , أكتوبر 23, 2020

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Family get away

It was nice trip beds are very hard and mattresses are old

Rose, رحلة عائلية لمدة ٢ ليلة , يناير 9, 2020

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So dissappointed.

Not sure what the picture represents, but there was no slide at the Alba Suites. There was barely running water. The beds had concrete pedestals (yes like prison). The refrigerator was a defrosted mess and wouldn't work until after maintenance came in. Just a sad, dilapidated mess for which we paid a premium. So dissappointed.

David, رحلة لمدة ٣ ليالٍ, ديسمبر 29, 2019

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Too crowded

The swimming pool is too crowded. Room next door is having a very loud music until the wee hours. Good for if you wanna party the whole night but not with little kids in tow. The beach is not nice. Not for little kids. The room have an unpleasant smell. We arrive at 6 pm and check out right away the following morning. We didn’t enjoy too much crowd

alynn, رحلة عائلية لمدة ١ ليلة , يوليو 13, 2019

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Nice view, but too hot to enjoy in or out. A/C impossibly noisy! Sewage stink throughout, WORSE in our room! Complaints barely regarded. Huge distances between rooms and anything with many, many stairs. Impossible to go anywhere without breaking into serious sweat! Moved to a much better and more friendly accomodation 100 meters away. Same view. Quiet A/C. No stink. Friendly staff. Cleaner. AND CHEAPER!! Go to Aristos Hotels, instead!

Dissatisfied, رحلة عائلية لمدة ٣ ليلة , يونيو 27, 2019

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