كراون بارادايس كلوب كانكون أول إنكلوسف

It was awesome but the staff were rude at some.points when asking for a drink and they would respond with go ask him even tho they were just serving somebody..... Also nobody was telling anybody to put on a mask or cover their nose and mouth with mask so made me very uncomfortable to even come out of my room.. when it came to cleaning I didn't feel like the sheets ever got changed so kind of sucked to sleep on same thing for so many nights in a row when we don't do that at home. Food selection was slim and the steak selection at the restaurant where slim and not as tasty as expected.

This has the major things you look for in an all inclusive resort. From the moment you pull up you are assisted by bellmen. There’s a children’s club pool area with slides and they do crafts with them. There are buffet meals available as well as several restaurants. There are plenty of Lounge chairs and cabanas on the beach as well as multiple pools around the property to enjoy. One drawback was, I wasn’t given an orientation to the property when I first checked in. So I felt lost for the first couple days trying to figure out what was available and where everything was. I had no idea reservations needed to be made each day for dinner. And the reservation process was a bit frustrating as reservations fill up quickly. Overall the property is beautiful. The meals, especially in the restaurants were delicious. And the service was great. Myself and my family really enjoyed ourselves! Thank you

Overall this is a nice property. It seemed like a great hotel for families.

I didnt like the fact that they moved us to a different hotel as soon as we got there. They didnt even asked us, they only said that there were no rooms available and the we needed to move all the way to the Riviera Maya. I specifically wanted to be at the hotel zone, that is why I chose that hotel.

The photos of the fitness center are not accurate, old eqpt that needs service, no ellipticals. Food was average at best, my breakfast omelette was great! Beverages were great and waiters were super friendly. Staff did NOT enforce their own face covering policy, was unacceptable.

Reservations for the restaurants are the worst have to call every day. In seventh day’s didn’t get one

We originally booked for Crown Paradise Cancun but the hurricane caused damage and they moved us to the sister location in Riviera Maya, about 20 miles south. This is a new resort and it’s beautiful but they are still finishing it. There was construction and they did their best to have guests navigate around it. The staff was amazing, upon arrival they were ready to serve and take our luggage to get us situated. Ana and Victor are at the pool bar, they were so nice and attentive to constant refills! They were very engaged in conversation with us too. The food wasn’t great, not much flavor but the service was also awesome. Sebastian and Joel, to name a couple were so friendly and fast with service. Our room was constantly cleaned when we left but there were a few times they came too early and woke us up but they apologized and returned later. Room service was a must and they also were great at getting to us quickly. Check out was easy but they forgot to charge me so I got a call when I landed back to the states. I would go back in the future for sure but bring hot sauce.

The service overall was excellent!!! The waiters at the buffet and pool area were very polite and helpful. My family and I had a very good experience.

The property Iz very old end the food Iz not good!

We were transferred to Crown Paradise Club in Riviera Maya due to Hurricane damage. The hotel looked nice but it was awful. I give it a 1 out of 10. First off there were a total of 42 people at the resort. Yes 42 total. Nothing was open. only buffet for breakfast and lunch and 1 place for dinner. No premium liquor. Hot tub did not work entire trip. Only 2 pools open. What a disaster. Finally was transferred to location in Cancun and all was good there. Expedia should be responsible for this. I called and asked if everything was open when I booked and they said yes. I called 1 week prior to trip and was told everything was open. I was lied to. I'm going to report Expedia to the Better Business Bureau. What a joke.