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Cleanness. I did not like the reduce amount of parking spots

The bedsheets and the room was clean. Breakfast was good.

The staff was excellent! Especially the front desk staff!

Everything was lovely. Nice and clean, nice view and excellent service

The $20 security fee that is refundable was not explained clearly...im not sure how they will refund it

Staff was excellent and accommodating. Shuttle driver, Ian, was outstanding and instantly available, not just airport service, but local restaurant and shopping drop off. Breakfast was not up to the standards of HIE. Eggs and sausage patties were very overcooked both days; bacon was twisted like a roll with outer parts crisp and inner parts nearly raw. Refrigerated items (yogurt) were warm and questionable. Banana's were as green as the day they were picked. Domestic staff were very nice and welcoming. Good location for lots of NY stuff.

The staff was very helpful and professional. The hotel, for the most part, was pretty good. but the parking was an issue. The hotel charged $20 a day but it was always difficult to find something available whenever we got in late. The elevator door had a problem the last 3 days of our stay there and would bang really loud when opening or closing. Since our room was next to the elevator it would wake us up during the night and early morning hours, which was very annoying. The staff was not able to move us to another room as they said they were completely booked.

This property was fine. For the last time Orbitz screwed us over in the booking. We needed two doubles as our son was traveling with us. Orbitz didn’t communicate this to the hotel. We tried to get a room with doubles but were told they were fully booked with none available. There were no cots either so our son slept on the floor. Orbitz has done this to us before si this is the LAST booking we make with them.

Room was updated but lobby and public spaces were in major disrepair.

The parking is terrible. They have very few spaces on the property and for $20.00 a day to park your own car it really isn't worth it.